羅森奈特貝斯特韋斯特酒店(Best Western Lozenetz Hotel)

Overall, a very good hotel, good value. I've stayed previously, and it is the only hotel I've booked on my various travels to Sofia. I'm not convinced that there is a heater that works or air conditioner in the rooms I've stayed in.

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We made a reservation for deluxe room which should come with a double bed and a sofa bed as well. But we were offered a twin room eventually.

Good location and service. Good breakfast and cleanest. Walking distance to many shops nearby.

Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.

They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it

I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.

2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!