索非亞畫廊(Maison Sofia - MGallery)

Ein sehr empfehlenswertes Hotel mit super freundlichen und hilfsbereiten Mitarbeitern. Egal ob Empfang, Service, Bar oder Restaurant alle sind wirklich super nett.

Nos dieron una suite sin costo alguno y amplio desayuno. Lo único malo la ubicación, que no es muy céntrico

Tuesday night the hotel held a party with music. Extremely loud and noisy. They told me was a birthday celebration and was meant to last up to 1am. I told them I needed to catch an early plane in the morning and they offered me other room in the 4th floor. But I could hear the music with less intensity though. The issue was that in the new room the smoke detector in the wc was on the whole night. Did not switch off as it was broken. It was a nigh**are and could not sleep.....

Was this hotel has been recently renovated and is quite nice on the inside, completely lacks any attention to detail For example, I had threadbare towels, several times during my week long stay, which I find absolutely unacceptable even for a one star hotel let alone a supposedly luxury hotel. In general, the reception staff were completely uninterested in helping. Although some of them were quite good, exception, not the rule. The spa space is stunning and really worth a visit. This place is quite out of the way if you are a tourist. It’s about a 20 minute walk to the underground, although you can get a taxi to town, but these weren’t reliable. Overall, I would say that if the management just focused on attention to detail, this place could be quite exceptional, but at this point in time it just doesn’t make a minimum standard for the MGallery brand.

Wonderful hotel but this hotell in my opinion isn’t five star hotel. Breakfast was good,room clean and satisfactory but it is not room as rooms in five star hotels.Spa and pool is ok there are sauna,steam room and pool. My complaint is that there was swimming school at the pool and it was full of children who are not hotel quests. Except for the feeling that the hotel should have one less sta,overall it is a good hotel.

The hotel is great, with a lot of natural light. Staff super friendly and speak good English. The location isn’t great for central Sofia. There is 2 Metro stations within walking distance 15-20 minutes. Unfortunately there is nothing around the actual hotel in terms of restaurants or sights. Ok breakfast in the nice restaurant with hot and cold food. The hotel also have a garden so you can sit outside weather permitting. Tried the pool and it was nice, you need to wear a swim cap if you have long hair. They sell caps in the spa reception. Overall a pleasant stay but the location will stop me from coming back.

The hotel décor is beautiful. Located in a quiet area not too far from the city centre. We enjoyed our upgraded room, but we found the crescent shaped sofa uncomfortable and impractical for two people. There are no walls, only a sheer curtain between the bathroom, sitting area and bedroom, but the toilet is in a separate room with a door. Took us about 50 minutes to walk from the city centre to the hotel through the park. It is a steep walk but doable. The metro station is about 15 minutes walk from the hotel but there is a bus stop about 150m from the hotel that goes to the metro station. The staff spoke perfect English and were very helpful in providing a suggested walk around the city to see the main sites.

Vorrei essere un 5 stelle....ma non posso. Esperienza davvero deludente, per me, non basta una mano di pittura ed un nuovo arredamento per trasformare un vecchio 4 stelle in un buon 5 stelle. Hotel sporco, personale incapace ed inespressivo, colazione misera per qualità e quantità, ed un esperienza personale drammatica " che devo raccontare". Ascoltate bene! Arrivo in Hotel il 12 ottobre alle 23.55, ho una prenotazione fatta con *********** per una camera tripla in b&b ; la ragazza registra i n.3 documenti d'identità , esige il prepagamento e mi assegna finalmente la camera, salgo al pieno assegnato , e sorpresa...la camera ha solo un letto matrimoniale, scendo alla reception ed esigo una camera con 3 letti.......bene, sentite un pò ; la ragazza mi dice che non ha una tripla e che la mia prenotazione è per una deluxe matrimoniale, ma io, oltre a farle vedere la conferma di *********** le mostro una mail inviata da me direttamente in hotel, che mi risponde garantendomi che la camera ha n. 3 letti. A questo punto esigo " come dice la legge" una prenotazione in un 5 stelle di Sofia pagato dall'hotel Maison, la ragazza fà una telefonata sale con delle lenzuola in mano, scende dopo circa 20 minuti e mi dice che ha trovato una camera a 3 letti, salgo in camera , e vedo che sono cambiate solo le lenzuola, la stanza non è stata ripulita.........sono intanto le 02.00 a.m. e decido , visto la stanchezza , di accettare la camera. Al di là della mia esperienza, l'hotel non è affatto un 5 stelle, penso non sia nemmeno colpa di Accor Hotel , ma del manager locale che non è all'altezza di gestire un hotel 5 stelle. Pubblico alcune foto per evidenziare alcune tangibili lacune, pulizia scadente , colazione misera......a proposito....se ci sono 3 tipi di latte, riso soia e vaccino......non sono un mago che lo capisco....dovete scrivere cosa offrite da mangiare e bere, poi...il frigobar vuoto in camera....in un 5 stelle.... No.....non mi sento di suggerirlo, ma mi sento di suggerirvi di correggervi.

Until now I had had good experience with MGallery hotels in just about every way so this one, while ok in general, was not brilliant and I think not that welcoming. To get into the car park was not easy as, even though I had asked how to, and we pressed the button a few times, I had to go back to reception as the receptionist had not bothered to respond as she was dealing with a lady who was apparently very tired and really need to check in immediately. I pointed out I was tired too and keen to check in. Imagine sitting outside in the car at a barrier like an ***** - hardly great service. Getting out was similar although it was another member of staff who failed to notice the bell, but that brings us back to that previous receptionist who I think was impatiently rude to him, as he was being trained and clearly not brilliantly. The rooms are ok. The theme seems to be pre-cast concrete. The restaurant was good in terms of food but the staff were not attentive.