卡薩朱莉安娜烏利亞度假村的評論

I recently had a deeply unfortunate experience with hotel Casa Juliana. I booked a stay and, unfortunately, had to cancel due to my grandmother's passing. I provided the hotel with the necessary documentation of my grandmother's death certificate. Initially, the staffs by name PARAM were sympathetic and promised a refund, offering some comfort during a difficult time. However, I am deeply disappointed to report that the promises made were not honored. Despite the assurances, PARAM has refused to provide the refund, leaving me in a difficult situation. This lack of empathy and failure to follow through on commitments is disheartening by this Hotel. I expected better customer service, especially during such a sensitive time. I would caution anyone considering staying at Casa Juliana to be aware of their policies and the reliability of promises made by their staff. And the sad part, when I call him he JUST DISCONNECTED MY CALL SAYING I AM NOT INTERESTED TO TALK WITH YOU….I have all the call recording of his FAKE PROMISE MADE TO ME AND IM GOING TO CONSUMER COURT COMPLAINING AGAINST THIS HOTEL. PARAM is BIGGEST THIEF IN THIS HOTEL..