1. Service: I was told check in time is 3:00 pm at booking, but when we arrived at the hotel around 4:20 pm, we were told we could only check in after 6:00 pm because they were short on staff. Why couldn’t they tell us earlier?! If we knew that, we could have visited some places nearby instead of waiting outside the lobby for almost two hours. And when finally we were able to check in, there were about 20 families waiting in line. It probably took the last in line an hour and a half to get their room key! Complimentary parking ($9) couldn’t compensate that at all.
2. Property: the room is not sound proof at all. At 2:30 am, there was a party going on in the room next to ours. There were shrieking, laughing, door slamming for two hours. I will never book a university hotel again.
3. Food: it has complimentary continental breakfast, but VERY limited food choices.
Bottom line, I will never stay there again.
翻譯