I booked this hotel as it was in a good location for me but more because it had a pool and a gym. Unfortunately when we arrived the pool was closed for refurbishment for the whole 2 weeks I was there and most of the gym equipment was not for use.
We received no notification from either the hotel or ********** prior to arrival, if I had I would have cancelled, but I guess they knew that.
In addition during the second week of our stay they decided to rip the floor up the main reception and breakfast area. The hotel was turned into a building site right before our eyes with no warning. It turned our stay from a relaxing break through to a holiday from hell. if I could complain to ********** I would, but they don't give you the option too.
翻譯