Residence Inn Winston-Salem Hanes Mall

A colleague suggested the room, assuring me I wouldn't be let down, and they were correct. The room was excellent, and I'd certainly contemplate another stay. However, the absence of towels and the presence of pet hair on both the couch and floor were notable issues. While some might find these minor, essentials like towels and cleanliness matter.

Desk agent was great. Especially since ******* said the room was a private spa hot tub room, which it was not. Was told there are no hot tubs in any rooms in the hotel. So, if it has pictures or description of having one on *******, then it is incorrect. They have a large walk in shower in studio rooms or a small tub/shower for handicap accessible rooms.

This is a full suit, has everything you need for ayour stay . Big rooms big living are and kitchen, it does even have a standard size refrigerator, big closets. We loved.

I specifically searched for a stay using a filter to include breakfast and a hot tub. The Residence Inn property description verbatim said, “all 108 rooms have comforts such as private hot tubs…”. This means that any room I choose should have a private hot tub. The room I chose had a walk in shower. I called ******* and they contacted the hotel who was unwilling to make any concessions for their false description. Instead, ******* offered a percentage off, which I appreciate. However, the whole purpose of this stay was for my husband to have some dad time and he loves hot tubs. We are both very disappointed with the hotel for false advertising and ******* for not vetting the property descriptions for accuracy.

The property was nice and the room was really great! Originally was placed in a room and the tv was broken. The front desk lady seemed irritated bc I wanted to change rooms but as I paid for this stay I felt I should have all the amenities considered you knew the tv didn’t work before putting me in that room. Anyways, the Second Lady was really nice, she was easy to work with and pleasant.

Place is legit. Very clean, nice rooms. The free breakfast in the morning was probably the best I ever had. Only thing was on ******* it says there is a hot tub but there is not one. The actual hotel website does not say there is a hot tub I should have checked with them first but other than that highly recommend!!

I enjoyed the warm hospitality of the staff, they seemed happy to answer questions and had bright smiles as they served. The a**osphere of my room feel clean and inviting. I like the benefits of the full kitchen and the spacious layout of the room. The location was excellent for a business trip and local shopping. I will definitely return many times.

Upon arrival the front desk lady was welcoming, nice, and very professional.