馬斯登旅館(Marsden Inn)

Car park and outside of building aren't the most attractive. Was told on arrived that kitchen closed for food at 6pm which seems a bit early so sadly missed dinner. Bedroom was pleasant enough to look at but pillows very flat and bed not that comfy. Curtains didn't quite close properly in the middle so I had light beaming into my bedroom from sunrise. Bathroom wasn't very clean atall, the grout was disgusting and mould around bath with hairs that definitely weren't mine also in the bath. Lake check out time of 11am was good though and nice to have a pub downstairs, even if you can't get food after 6pm.

On arrival we checked in was told breakfast was available and also asked about food for evening we were charged additional 10 pound for breakfast. Came down at half past 6 for food on evening to be told they stopped serving at 630 but could order a takeaway not acceptable. Room was noisy as above the bar area and individual on a microphone while i was trying to sleep. Came doŵn in morning just after 730 planning to load my stuff into the car to find out we were locked in i couldnt get to my vehicle. Also find out the breakfast we had beeñ charged for they didnt start serving till 9am but this wasnt mentioned at time of booking. If knew that would not have booked as needed tò be at appointment at 9am. The tv in my room number 3 had power to it but wouldnt turn on, curtains weren't on rail propeŕley so would not close right. No one about at 730 to speak to to try and resolve issues. Basically held hostage in hotel till someone arrived. NOT IMPRESSED AT ALL

Saturday evening menu very limited Bathroom cold but water hot for Bath Staff very helpful

Clean comfy room, bathroom wasn’t to good though. Staff..well one lad very rude think his name Coben but rest were lovely and happy to help and we’re friendly

Very nice hotel and bar with friendly staff. Great atmosphere in the lounge. The room was nice with an excellent view of the north sea and also tynemouth. Would definitely stay here again.

Nice hotel , very handy for Sunderland centre. Hotel was clean catered for all our requirements. Service from staff was good , free car park and handy for beach. Breakfast was good. Handy for public transport into the city. Nice hotel.

Absolutely brilliant a great place to stay very friendly

I’n desperate need for some renovations, dirty and unkept. Staff so unfriendly and face like thunder. Explained although I was a little early (1.15) and had driven 5 hours if the room was ready, to which she said no without checking, until a few minutes later someone said the rooms are ready. Felt unsafe, and uncomfortable so much so I checked into somewhere else. Not to self read reviews before booking. Oh and to top it off the fire escape door at the back was chained locked.

First time staying at the Marsden Inn Hotel and certainly will be the last. The room was a good size but don’t think it’s ever seen a duster, cobwebs hanging from light to light. The remote control clearly had years of grime and dirt attached to it. The mould on the walls could have easily been cleaned. The electrics in the bathroom were suspect as there was hanging cables from the sink area where a blue light flickered on and off. The shower and tap pressure was very weak. The buzzing from the fuse box went on all night long. Loud dance music playing well after midnight both nights where it kept you awake. Clearly had no respect for paying guests. The bar area certainly needs an upgrade and don’t even get me started on the unhygienic bathrooms in the bar area. It’s very sad to see a hotel that has been around for many years in such array, the outside area is very unkept and needs a good tidy.