第四卡爾頓酒店(No.4 Carlton)

My husband booked a 3-night stay for me and my small assistance dog at a non-refundable rate for £691.91. I traveled from Stockport to Southampton by train. During the journey, I felt unwell, missed my stop at Southampton Central, and had to take another train back. I was scheduled to meet a new friend at the station; noticing my condition, she quickly went to fetch some painkillers and sent her boyfriend to assist me with my luggage to the hotel. At check-in, the receptionist asked for my ID and inquired if the man was staying with me. I responded no. While awaiting my friend's return with the medication, I asked her boyfriend to wait briefly. However, the receptionist mistakenly informed my husband that I had checked in with another man and a white dog, causing him undue alarm. Despite my clarifications and my husband’s efforts to resolve the misunderstanding, the receptionist maintained her incorrect version of events. This misunderstanding escalated into unnecessary drama and a significant argument, prompted by the receptionist’s unfounded accusations. Consequently, my husband and I decided I should return home early. Despite having paid for the room, the manager refused to refund the unused nights, adhering to the non-refundable policy and disregarding the distress caused by her staff. Attempts by *********** to contact her by phone and email regarding a refund for the distress and inconvenience were also ignored. This establishment lacks the amenities typical of a five-star hotel, such as a lobby, bar, or restaurant. Given this, it is difficult to understand their claim to a five-star rating, especially when compared to established luxury hotels like the Four Seasons, Mandarin Oriental, and Ritz-Carlton, or even local boutique five-star hotels. As the manager continues to ignore our emails, we are considering legal action due to the considerable inconvenience caused by the inexperienced receptionist, which led to an early checkout and unnecessary strain on our relationship.

在這家酒店的體驗非常出色。它提供了全面的便利設施，超出了我們的預期。早餐很美味，床非常舒服，浴室設計優雅，讓我們的住宿非常滿意。我們竭誠推薦這家飯店，因為它位於中心位置，並且飯店外就有停車場。工作人員非常樂於助人，我們在住宿期間什麼都不缺。

非常好的飯店，設備齊全，員工優秀。強烈推薦這次特別的住宿。提供豪華住宿所需的一切，包括房間內免費的小吃和飲料、美味的歐陸式早餐以及精選的茶和咖啡

在卡爾頓四號酒店度過了一段愉快的時光，我極力推薦！友好而細心的工作人員，尤其是米歇爾，她幫我們辦理了入住，並確保我們在整個住宿期間擁有所需的一切。每個房間都有自己的風格，都超級乾淨舒適，聖誕節裝飾也讓它在每年的這個時候顯得格外特別 - 我一定會回來的！

可愛的小精品飯店。只是小而可愛的裝飾 - 房間佈置得很好。友好的員工。歐陸式早餐準時送到您的房間。迷你吧提供精美禮品，包含在房費內。浴室有很好的淋浴很乾淨

我極力推薦這家飯店，它的裝潢、氛圍和對細節的關注堪稱典範！我的妻子甚至說這是她住過的最好的酒店，我可以肯定地說床是有史以來最舒適的！簡直太棒了，我們一定會回來的！感謝 Michelle 和 No.4 Carlton 的團隊！

這家旅館非常可愛，正是南安普敦所需要的。這是一家華麗的精品酒店，地理位置優越，步行即可到達許多地方。房間很豪華，配有最柔軟的床單，我們會經過深思熟慮的設計，我喜歡每個房間都是獨一無二的，具有不同的功能和顏色主題。