底特律南菲爾德索尼斯塔簡單套房酒店(Sonesta Simply Suites Detroit Southfield)

服務很好。工作人員很友好。秋季入住酒店真好。

This was a horrible stay I requested the 3rd floor which was granted but the stove didn’t work so I moved to the second floor…this was horrible the ppl upstairs stomped from morning to night I couldn’t sleep…this place is disgusting and dirty. I’m surprised it’s apart of the Sonesta family. Check out is 12 some guy knocked on my door stating he has to fix something I informed him I’m checking out within an hour he said I still have to come in I closed my door moments later another man knocked he said he was housekeeping, I was so uncomfortable with the whole place. The front desk clerk was great but that was the only normalcy I felt.

The problem I had was I purchased a suite one bedroom, the website said utensils pots and pans would be in room . It wasn’t any pots or pans or utensils in my room … there was dishes from the last people dirty in the dishwasher no face towels in my room … already had to wait a extra hour when I got there for the room to be cleaned . The sink was broke kept filling up and disposal was broken . For $330 for a room this was to me just too much problems. I checked out early..

The nastiest hotel I’ve ever been to. The first room had bed bugs and the second room had blood stains on the pillow cases.

I was never checked in and the front desk told me they were no rooms, and I paid for it…

Room wasn’t cleaned at all. Was in there 30 minutes and left returned the key. Still haven’t received a refund

The room was not clean, the freezer had no container for ice, the tables in the room was sticky, noisy, not a place to go to if you want to rest, relax

There was urine in the toilet when I first entered the hotel room leaving the room polluted with the smell of it. When I lifted up the mattress to check for bed bugs, none were found but underneath the mattress was absolutely filthy. I found a Happy’s pizza receipt from 07/02/23 underneath the mattress indicating that the mattress wasn’t cleaned properly. The floor wasn’t vacuumed and furniture was not in good condition.

We had to be moved to 3 different rooms because 1st room we walked in and there were dirty sheets and towels on the floor 2nd room TV didnt work and 3rd room bed was barely made very dirty baseboards and hair all in bathroom sink and hallway was very Noisy. I will NEVER recommend or stay in another Sonesta.