南菲爾德Star Theatres Southfield附近平價酒店預訂

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

我們選擇了這家酒店,而不是街道上另一家價格較低的酒店,因爲這家餐廳受到高度評價,網站上的內部照片也很美。我們花了400美元買了這個房間。我們到達時發現酒店正在舉辦經典汽車活動,前門和兩側的所有停車位都被經典汽車和裝滿派對人員的遊行帳篷佔據。還有一支非常響亮的樂隊擋住了酒店入口,而且正在下雨。如果我們是經典汽車愛好者,這一切可能很有趣,但我們不是。我們只是普通家庭的人,我們在教堂的教堂裏洗禮。酒店的酒吧和餐廳裏擠滿了活動的客人。我們發現我們被預訂到一間無障礙房間,這意味着它配備了輪椅,但我們年輕,而不是殘疾。除此之外,房間還是挺漂亮的......,直到我們打開窗簾,盯着酒店整個暖通系統。也許最糟糕的是,整個酒店裏都有一股管道式的氣味,甚至在我們的房間裏,這讓我想起了1980年代廉價的男士香水古龍水。它很糟糕。它滲透到我們的衣服和頭髮上。整晚,汽車都在狂歡他們的引擎。但是,前台工作人員非常好。我們經歷的絕對不是這家酒店的廣告。

我每年都來這個地區進行經典的乘車遊輪和探親旅行。這是我家最近的酒店。我過去在這裏住過幾年,而且很一般。沒什麼特別的,但我沒有花很多時間在那裏開始。這次參觀房間時聞到了一股黴味。唯一能克服這種氣味的方法就是把空調開得非常高,並保持浴室的風扇運轉。在陽光下一天後,我們會回到這個冰盒。沒有這樣做,房間就聞起來,沒有一個亞麻布會幹。而且它也不是那麼潮溼。Wifi 也非常刺眼。這些都是足夠多的因素,明年我回來的時候,我不會再回到這家漢普頓酒店了。

I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu

酒店出行方便。服務好!但早餐太簡單。

酒店很好，房間比我在加州住的4星還要舒服，裝修很新，各方面配套都很好，樓下就是餐廳，早餐很豐富，水果很新鮮，停車方便。

酒店是很棒的。而且有免費的停車位。早餐也可以吧。就是位置離機場較遠

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

酒店很好,很舒服。從我們的窗戶看美麗的網站。