阿奎林公寓(Aqualine Apartments on the Broadwater)

Third class service and specially management is very very poor. Forgot the name of that manager but he is the one who handles bookings and refunds, never received our 4k, trip got cancelled because if covid restrictions + flight got cancelled, called him, never got proper answer, said we've prepared everything so if you wanna come here or not up to you.

It would have benefited my family to have a confirmation email 1/52 before we arrived. Did not receive text re checking in after hrs. Otherwise great stay.

The property was in a great location. The Manageress was fantastic to deal with. She was friendly, willing to assist with our needs and very helpful. We will stay here again.

I have stayed at Aqualine 3 times, each time, excellent, great, freindly service, was allowed an earlier checkin, eah time the apartment was clean, and tidy, and everything worked properly, i also got

Property was comfortable.. clean for most part. Please vacuum under soft furnishings.. food found under couch cushions…

Good size apartment. Only one aircon so was hard to cool the apartment. Would be better if had ceiling fan in the lounge room. Very clean. Could not here road noise from inside but once out on the balcony the noise was loud. Balcony was small. Beds very good. Parking a little tight not for big cars.

Loved that it was close in proximity to shopping, covenience stores, etc. Room was clean and tidy and had everything we needed. Only downfall was that the wifi was quite slow. It was sufficient for mobile use but not to be able to work from here. Otherwise, everthing else was perfect.

Disappointed with our stay at Aqualine this weekend. There were a number of reasons which I will outline. Room was dirty, we had to wash our dishes and cutlery before using them We had to wash down the bench tops - sticky and had food stuck on them Bed was awful, seems like hole in the middle and I believe is broken Shower dirty Top of cupboard doors on sink filthy, food stains and sticky Dishwasher fell on my foot when I opened it, not screwed into the cabinet It was difficult to feel comfortable Lift doors and lift bUttons - absolutely disgraceful - Covid clean is doubtful. We had to clean the apartment as soon as we walked in, we shouldn’t have to do that Floors we also dirty, not vacuumed Balcony has not been cleaned for what seems a long time. Finally, why advertise a hot spa and the water was cold I am not one to complain ever but this time I have no choice. No feedback from hotel manager or owners after email request.

The apartment we stayed in was very clean and better than expected. Close to everything we wanted to visit. Excellent customer service and very supportive to any requests that we asked for and will definitely recommend to all friends and family and can't wait to visit this place again in the future