Verified traveler
2021年6月26日
The ******* hotel description says all rooms include breakfast. 5 days into my stay, the person at the buffet said my room was still not showing up on her list - after an inquiry, they told me my room did not include breakfast and I had to pay an extra 15 leva (about 10 dollars) for each day I used the buffet (they even suggested that my booking had not come from ******* - ?).
The clothes hanger on the balcony where I was supposed to dry towels and swimsuits was broken and rusty - I reported it on day 2 - it was never replaced during my 7 day stay. The cleaning crew did a good job, my sheets were changed daily, but I never received replacement shampoos/conditioners - 2 little bottles were supposed to last 7 nights. The resort itself is beautiful, and the front desk people are friendly, but not accommodating.
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