Worst hotel ever stayed in when we first got there it didn't even have my room ready so we had to come back in an hour that was no big deal so we came back they put us in this room with no bathroom door no privacy or anything the door locks on the door looks like someone been broken into all jacked up holes in the ceiling water spots all over the ceilings you can see underneath the door where the seal is was cut off I went back to the lady and I asked to be in to Don the room and she gave me such attitude and I literally gave her attitude back very disrespectful girl her name is May or whatever how you spell it did they put us in a room upstairs little better but still it stinks like old dirty people water spots in the walls the bathroom is nice that's only thing about it the bed sucked pillows flat way uncomfortable I woke up hurting while I was gone NASCAR race they came into the room took my food and threw it away didn't make the bed I get this hotel I like complete zero the workers lack of respect they need to be fired except one lady that she helped us she was pretty great I would not recommend this hotel for anybody this hotel needs to be closed down or have better management screw this stupid Hotel
Room was very clean and organized. They offered Natural products for your hair and body. There was even a nice little sign that read, If you forgot a tooth brush, razor, comb or shaving cream than we would be happy to give those to you if you call and ask for them. I did notice that the vents most likely needed to be clean because even though I was not on a smoking floor, I kept sneezing throughout the night because of my allergies to smoke. I asked for a late check out the afternoon before I left and they approved it. The day of check out after a long day at work I went up to my room to pack my suitecase and my key card did not work. I called down to the front desk and the response I got was, ” You have to come back down here to get another key card.” I was upset because you would think if I asked the afternoon before for a late check out they would have either handed me another key card then or gave me a heads up that I would need to get another before heading up to my room. I had an appointment and was rushed for time but they did not even try and apologize.
Housekeeper Bernadette was very polite and helpful to my needs in my room I was there last week for an event my room was clean and rooms looked nicely remodeled would definitely return love this place.
The room that they gave us (room # 608) when checking in was very smelly. Besides the smelly room, the room was also missing the fridge and the microwave. When we booked, we booked the Deluxe room with microwave and fridge, and they were not in the room, plus the room was very smelly. So they gave us another room, which is room # 611. Also, we requested housekeeping from the night before, and housekeeping never came the next day. Somehow there's a disconnect between the lobby personnel and the housekeeping personnel. Very disappointed. This hotel is a little run-down now. Not sure if the hotel management even cares! Service is pretty bad, however, breakfast was pretty good. The carpet on the 6th floor was really dirty too, however, they finally steam cleaned it. Also, being a Diamond member does not mean anything to them, because they won't upgrade us to the Suite.