羅切斯特亨利埃塔大學區萬豪萬楓酒店(Fairfield Inn Rochester Henrietta/University Area)

The people at the desk were super helpful and friendly. Particularly, the female customer service representative was very helpful.

Staff was friendly and helpful. Hotel was quiet. Location was convenient. Bed was comfortable BUT the room needed a good vacuum, the shower didn’t drain properly and the bathroom could definitely have been cleaner.

The property has continued to go down hill and is in need of updating. TV didn’t work, neighbors were having a party until midnight and front desk took no action and room service wasn’t provided during out stay. Some hotels are still using COVID “precautions “ to cut services, lay off staff yet raise rates

Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.

When we arrived we were told there was no room for us as they had had a water pipe break & the 3rd floor was shut down. Then one clerk told us ******* was notified 2 days prior & ******* should have found us another accommodation. The other clerk said the leak happened that day. I called ******* they didn’t know anything about it & they tried to help find us a room with 2 double beds, none to be found. Fairfield found us a room at the airport another Fairfield. We arrived to find 1queen bed room available. The clerk at that hotel was very apologetic & empathetic to our experience. In the morning as we were getting ready to attend an event we go out to leave we find the sheriff’s department & fire truck blocking our car because they were there to investigate a gas leak which they found & fixed. Thank goodness! The firemen did move the truck for us & we made the event on time. There was confusion about paying for the room -I had already paid via *******. The hotel was clean and not too out of the way just 12 hours of what’s going on here?

There was a good variety of food available for breakfast. I've never seen so many dairy-free milk alternatives outside of a supermarket. It would have been nice to have a microwave in the breakfast area, as they served hard-boiled eggs, but that's not a deal breaker. There was also a mini-convenience store, if you don't have transportation available. The staff was friendly and allowed us to use paper plates and "silverware" for food prepared in our room. The room was clean and neat.

I suspect that the hotel was understaffed. We arrived to our room to see the door propped open with a hanger. Garbage in bathroom was not taken out. Probably rushed to turn around the room. When we turned on heater in room it smelled like burning dust or hair. Couldn’t use it to warm the room. Check in person was lovely and the complementary bottle of water was nice.