Fairfield Inn Rochester Airport

This hotel is in an excellent location right next to the Rochester International Airport. It is easy to get to and from the airport in a matter of seconds. The front desk staff was very polite and accommodating. My flight left before breakfast was served so I cannot comment on that. The room was spacious and had all I needed.

The hotel is located AT the airport, not near the airport. As in, in order to get to it, you drive your car through departures. It can also mean you will hear airport sounds. We were booked into a room where the air conditioning wasn't working, which is a total nightmare for a family with 2 toddlers. The hotel refunded $75 of the room, but the room was $300 before that, so it left a bad taste in our mouth. I have no concerns otherwise with the hotel. The best part about it is the breakfast - really decent with options even for picky kids. Staff are also very kind and helpful.

Very good customer service. The front desk staff was friendly and helpful. The breakfast attendants, Demairis and Jackie, were excellent. They made sure the breakfast area was clean and inviting, while keeping everything stocked and replenished, guaranteeing one of the best hotel breakfasts I have encountered recently.

The property is great when we have early flights. convenient. The room needs some attention. Wall paper coming off the walls, Heater/Air unit is very very loud. Nice place but it needs some updating. Rate seemed pretty high compared to previous stays. Staff did a nice job working with us.

Never answered the phone and when it went to voicemail, the box was full. Dirty room, refrigerator not working, construction on the work started at 7 am. Will never stay here again and has soured me to Marriott. Will go back to only staying at Hilton brand hotels.

I was in this place for 4 days. While the staff is very courteous and professional, the facility itself leaves a lot to be desired. First I was in a room with no hot water, then got moved to another with constant water noise for 3 days. Needless to say am not very pleased with it.

The staff was great! Good options for breakfast. Our first room had drainage issues and the wall paper was peeling from the walls but staff said they are starting renovations next month. Literally right across the road from the airport. Very convenient.

Property is under construction and renovations. It wold be nice to know that prior to booking. They started working at 8:00 am on Thanksgiving morning and the Friday after. Not ideal.

Dirty bed blankets. They didn’t clean the room well. No replacement of expendable items in the room after the previous guest has left. The room wasn’t ready at check in time, we had to wait almost two hours to enter the room after the schedule time.