We always pay for a jacuzzi suite. When we checked in we were told we had a complimentary upgrade to king Bec, jacuzzi and pull out couch room. We weren’t told why. So when we went to our room, it wasn’t an upgrade. When we went to use the jacuzzi, it didn’t work. So I guess that was the reason for the upgrade. I went down to get a piece of paper and pen and told the clerk what happened. He said he could send maintenance up. I said my husband is already in bed. The next morning at checkout the woman that checked us in was working and I told her the problem. She said well you had the complimentary upgrade. I said now we didn’t. All they said was, oh I am sorry. We are very disappointed that we were not compensated in some way.
翻譯