發佈於2026年10月15日|特大床套房,帶私人泳池別墅(3人)
k_fr_237/10 – Beautiful, modern villa, but disappointing service and a few practical issues
We stayed for three nights in Villa 3, the ground-floor villa with a private pool. Our first impression was excellent. Everything was modern, spotless, and beautifully maintained. The villa smelled lovely, the minibar was well stocked, and even small details, like the outdoor shower for rinsing sand off your feet, were appreciated.
The private terrace with its pool and outdoor kitchen was lovely, but there were several drawbacks.
First, the insects. There were A LOT of biting insects in the outdoor area, not just mosquitoes. Despite using repellents, the provided citronella spray, and the ceiling fan, we still got badly bitten. It would be helpful if the property could recommend or provide something more effective against the local insects.
The pool was also quite cold, as the terrace receives very little direct sunlight. We even had a cute little frog living in the pool filter! We informed the staff, but nothing was done. Personally, we found him adorable, so if you're staying in Villa 3 and he's still there, please say hello from us!
The outdoor kitchen includes a BBQ area, but charcoal isn't provided. We were told to buy it ourselves, yet couldn't find any at the recommended supermarket. Having a BBQ area that guests can't easily use seems a little impractical.
Housekeeping was another issue. We didn't need full cleaning, just fresh towels and drinking water. The water was replenished and bath towels were changed, but our requests to replace the pool towels were ignored twice.
However, the most disappointing experience involved a dog living near the villas. She was a very sweet, partially blind mother dog whose puppies occasionally came around. I fed her throughout our stay and became quite attached to her. Before leaving, I gave the staff some food and a small tip, asking them to feed her and send me a photo. They agreed.
Unfortunately, over the following days, I received excuses about rain and the dog being absent, despite her having been around almost constantly during our stay. Eventually, I received a photo showing only the dog's backside, with no indication that she had actually been fed. I cannot say whether they fulfilled my request, but the way it was handled was genuinely disappointing. It was a small, personal request that they had voluntarily agreed to, and I expected better communication and follow-through. It left me questioning how genuine the hospitality was once we'd checked out.
On the positive side, the staff were friendly in person and helped us arrange a motorbike rental. Laundry service was also convenient.
There are a few restaurants along the nearby beach for breakfast and dinner, with more options in town. However, the beach itself isn't really suitable for swimming – it's shallow, rocky, and covered in seaweed. You'll need to travel to other beaches or use the villa's pool.
Overall, 7/10. The villa itself is beautiful, clean, and comfortable, but the insect problem, overlooked requests, and especially the disappointing experience after checkout affected our impression. With more thoughtful attention to guests' needs and better follow-through on promises, this could be a much better experience.
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每晚最低價格:EUR89
發佈於2025年9月11日
Angelica
從我們離開港口的那一刻起,我們的Matinloc體驗已經感覺特別。乘船很順利,船伕立即幫助我們搬運行李。抵達後,我們受到了FO/Reservations的Jam女士的熱烈歡迎,她給我們進行了友好的旅行和明確的簡報。即使在旅行之前,預訂經理Jeannette女士已經對我的電子郵件非常敏感,使規劃無壓力。
我們的貴賓別墅坐落在懸崖上,提供了驚人的景色,提高了我們的住宿標準。房間乾淨舒適,我們感謝提供的慷慨的紀念品和衛生包。工作人員始終如一地細心和禮貌,特別感謝FO主管Jhona女士和他們的韓國總經理,以增加熱情和熱情的氣氛。
我們住宿的亮點包括令人耳目一新的新鮮水果搖動,有趣的水上活動,令人驚歎的步行路徑,內襯百年老樹,當然還有美味的食物(他們的披薩是一流的)。WiFi 速度令人驚訝。甚至由港口的Starlink提供動力。我們也讚賞工作人員的周到姿態,建議在城裏在哪裏喝啤酒,因爲他們不現場出售酒精。
Matinloc真正將天堂般的景色與真正的熱情好客結合起來。爲整個團隊提供Maraming salamat,使這是迄今爲止我最好的厄爾尼多住宿。.我很樂意返回一百次。
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每晚最低價格:EUR273