This hotel gave us the option to request a cot for our baby, then when we arrived late at night to find there was no cot, told us they do not reserve cots. We were left in our room with nowhere for our baby to sleep, who cried all night. We got no sleep, our baby was extremely distressed. I am two months pregnant and should not be exposed to this kind of stress. The staff were unapologetic about the situation. I would never have booked this hotel if I knew there was a possibility we would not have a cot for the night. Stay away from this hotel if you are travelling with small children.
翻譯