I stayed with my family early before Christmas and during week end,since our first time to stay in these hotel i expect a busy day and occupied staff but thankful that it went smooth Fcility: Spacious,carpeted clean rooms,floor to ceiling windows (but no view)black out curtains,comfortable soft beds,large sensored bathroom with a bath tub,room amenities,touch screen lights and ac controller and so on. Those kids play area and a toys is a plus. Service: Firstly i wanted to make a credit to the staff that caters for us during our stay,from the lady with short hair on the front desk,Mr Dennis of HK,Jemar of FnB and for the countless staff that never waivered of giving those extra mile and smile of service. From check-in which they gave us the room much earlier and the seamless check-out. My hat is off for you guys who are willing to go beyond and above of your standard service. For the HK team that was quick to bring us our request,security whose always ready to assist and FnB that making sure you have the comfortable spot and moment on the rstaurant. My only concern is that the area sorrounding the pool at the roofdeck besides those who are no covered with the blue rubber mats are so inviting for a major accident as what happened on my son,those floor tiles that you used is so slippery that even me on my dry shoes is having diffiiculty navigating, As long as you dont replace it you be always prone to accidents no matter how all those lifeguards makes their best to remind patrons and prevent the situation. Overall its a great and memorable stay specially with my kids who is raring to comeback.
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