摩奧希爾頓逸林酒店(DoubleTree by Hilton Mahwah)

Great location on the NJ/NY border. 30 minutes to the Catskills and West Point. Cookies were great and the gym was adequate. Skip the restaurant and bar attached to the hotel.

Love the hotel and stuff service was excellent I’ll choose this hotel for my next visit in the area thank you

We were told in the booking that there was complimentary breakfast. They tried to charge us 36 plus tip for a cold buffet. Will be contacting their corporate offices about this discrepancy. Also the night front desk (male no tag and wouldnt tell ne his name) was rude and hostile , would not give me any service. Was too busy playing video games on the front desk computer. Never staying in any hilton hotel ever again.

A Nightmare at Double Tree by Hilton Hotel Mahwah in New Jersey: Rude Staff and Manager, Premature Eviction and Demanding a Refund I am writing to express my utmost disappointment and frustration with my recent stay at Double Tree by Hilton Hotel Mahwah in New Jersey. The series of unfortunate events, including encounters with a rude front desk agent named Samantha, an unhelpful manager named Howard, and an unwarranted eviction of my family from our room on the final night of our stay, has left me and my family deeply dissatisfied and demanding a full refund. Their behavior was inexcusable and fell far below the standard of service that I, as a Hilton Honors Diamond member and as a paying guest, should have received.

The hotel is not up to Hilton Standards. It looks like a renovated hotel taken over from a cheap chain. The bathroom does not have an exhaust fan. The rooms have no noise barrier. I could not sleep all night because of the high traffic on the highway in front. It felt like the trucks are slamming through the middle of the room. The AC is a wall unit that turns on and off and makes huge noise. Overall no sleep, tired and not a good place for me.

When we arrived, even though we are Hilton Honors members, they wouldn't allow me to get credit for the stay. There was no cleaning service because they were short staffed - they put a note under our door about that. Our TV didn't work so the front desk clerk came up to see if he could fix it but he had no idea what to do to remedy the situation. When we tried to check out, nobody was at the front desk for over 10 minutes so we just dropped the key and left.

The room was clean and everything was fully stocked, and they cleaned the rooms daily if you wanted. Even though it's right off the highway it was pretty good about noise from the outside. Hallway noise was a bit more noticeable. There was plenty of parking no matter the time of day.

Acceuil très froid et ne semble pas prendre le temps pour donner un service de qualité. Les chambres étaient correctes, sans plus. Je donne une note de passage à cet établissement.