舒格蘭University Commons Shopping Center附近酒店

Where do I begin to express how incredible the Home2 Suites in the Rosenberg area of Houston is? As a frequent business traveler, I always make it a point to stay at this location every month. The staff here is truly exceptional. From the moment you arrive, Rohit greets you with genuine hospitality, often addressing you by name. The rest of the welcome crew is just as fantastic. The maintenance staff is always ready to assist with a friendly attitude, and the women who prepare breakfast do an outstanding job. The atmosphere they've created is nothing short of amazing. The hotel is consistently spotless, and they check in on you 20 minutes after you reach your room to ensure everything is satisfactory. Comfort is a priority here, and it's evident in the relaxing environment, the excellent gym, the clean laundry facilities, and the wonderful pool. The gym, in particular, surpasses many apartment gyms I've used. The location is also a major perk, with great restaurants, a fantastic HEB grocery store just five minutes away, and excellent shopping centers nearby. To top it all off, the beds are incredibly comfortable, and breakfast is complimentary. I can't imagine staying anywhere else. This place is perfect in every way!

這家智選假日酒店是我去過的最nice的一家,乾淨無懈可擊,工作人員的服務是最好的,幫我們的前台代理總是面帶微笑,管家主管是絕對最好的!她每天都問我們房間是否還可以,如果我們需要什麼。早餐很好吃,服務員,Tameka讓我們照顧,因爲我妻子乳糖不耐症。她爲我們準備了杏仁奶。驚人的服務!如果他們留住像這些人一樣真正關心客人的員工,他們應該是#1。隨着世界的發展,你很幸運找到這些類型的人。

I had a bag of shoes that went missing after housekeeping came. When getting ready to go to our event is when I realized my shoes were either mistaken for trash or stolen. Assuming this petite man has no need for women's shoes, I met with the receptionist who checked lost & found and took us to the side room where the recent trash was being held. Me and my husband sifted through the trash ourselves when she told us if it's not here it could be in the outside dumpster. My husband requested someone to check for us as we were already very late. The next morning I met with a manager. He checked security footage and said he didn't find any visible evidence, but mind you the camera angle is not direct and you can't detail the contents of the cart to see what's actually in there or not. I explained there was a sentimental connection to these shoes as they were my own WEDDING shoes. I cared more about finding the shoes itself than any monetary compensation for them, so much so that I was willing to personally search through a hotel's trash two days in a row. They told me the housekeeping staff are trained to distinguish valuables vs trash...my question is why is this even an issue to train on? I remember the receptionist earlier sympathized with me and insinuated this is not the first time something like this happened either. What still confuses me is why they are mistaking items for trash when the trash bin itself was empty. If the motive was not to steal, it's definitely negligent. I wouldn't have even let housekeeping service our room if it wasn't for finding horrible stains on our bed sheets right upon arrival. Two strikes at this hotel already in terms of the room and staff. The shoes were not found, no ownership was taken, and I was given no compensation for my loss and troubles either. I had a horrible weekend because of this incident and I left very unhappy losing such a sentimental item. Especially after being loyal Marriott members for years, I was shocked this even happened and that we couldn't get this resolved. Please do not keep valuables unattended and monitor when housekeeping is in your room or just skip the service all together. If something is missing or stolen, you will be at a total loss. I'm never stay at this location again and have to reconsider all Marriott properties from now on.

優秀的房間和服務。我們選擇這家酒店,因爲它有電動汽車充電器,有免費早餐,距離市中心約20分鐘,距離很棒的餐館5分鐘。入住 - 我們住了2晚。入住很順利,很友好。乾淨寬敞的房間 - 這是我們第一次入住家庭2套房。小廚房區給我們留下了深刻的印象,包括一個大水槽,大冰箱+冷凍機,陶瓷菜餚和杯子,玻璃器皿,銀器,洗碗機,微波爐和烤麪包機。還有貼紙說如果要求可以提供熱板。淋浴的水壓很好。客廳區有沙發,奧斯曼,和大書桌。會成爲一個很棒的工作空間。安靜-我們睡了一個極好的夜晚。該地區很安靜。隔壁有一條狗,我們在走廊裏散步時可以聽到。然而,我們在自己的房間裏從未聽到過聲或其他客人。所以那裏沒有薄的牆壁。TL;DR-優秀,計劃再次入住

羅森堡春山套房 - 他們犯了2個錯誤,不會自行承擔。我提前一個月在羅森堡通過Springhill套房預訂了11間客房,供我的壘球隊使用。我上午11點到6/3,提前付了1,106.27,但被告知要到下午3點才能入住,下午3點左右在房間辦理入住,我的幾個團隊成員也做了。有2位玩家,直到我們第一場比賽結束,在9:30PM周圍,直到我們第一場比賽結束,字體台說所有房間都拍了,我在大堂和前台工作人員說話花了2個小時她打電話給她的經理和另一家酒店,找我們2個房間來代替他們。她沒有運氣,說她能爲我們做其他事情。然後我繼續自己打電話,我們在大約一英里外的假日客棧找到了2個房間。房價是最後一分鐘以來的兩倍,我非常不安,因爲我的房間被贈送了,特別是因爲我提前一個月預訂了,在酒店滿房前上午11點就付了錢。畢竟,我對所有11個房間都是賬單,我們打了好幾次電話讓酒店糾正這個,被告知沒有值班經理,然後我給幫助我們預訂的代表發郵件。她把我的電子郵件轉發給了總經理Travis Severson。我給他發了關於發生的事情的電子郵件,並向他出示了我的收據,並解釋了一切。我收到的唯一答覆是,我顯示所有指控都是正確的。我一再要求他與他酒店的工作人員交談,因爲他們應該記住,他們確實參與了管理層。他從未爲員工的錯誤負責,也不願意幫助我。我永遠不會再入住Springhill套房。

5 stars for cleanliness, very cold AC, great customer service, location and ease of access on/off highway. We had a great experience here as we visited family in Katy, Richmond & Sugarland. The location was ideal and easily accessible by the major roadways without horrible Houston traffic or loud noise. Our room was very clean and comfortable. We are not accustomed to TX heat so we very much appreciated how well the AC worked. The staff were all very friendly & hospitable. We experienced no issues at all and we will definitely return.

無可挑剔的服務:我們敬業而訓練有素的員工致力於全天候提供個性化和周到的服務。從您踏入我們酒店的那一刻起,您將受到熱情的款待和真誠的渴望,讓您的住宿舒適和難忘。

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!