薩爾弗Westpoint Shopping Center附近酒店

一如既往的棒!我們總是喜歡我們的住宿。Zoey Duplichain 是一個很棒的禮賓部,非常細心的細節。我們的特殊點餐巧克力蛋糕太棒了。水很完美,食物很好吃。我們絕對喜歡它,下週要回去!不能說太多了!我們喜歡海灘上的賬單,奧斯汀是一個很棒的服務器。海灘非常適合晚上散步,氛圍很棒。有很多事情要做,有很多東西可以看,每個人都可以看到。我們喜歡金塊。黑色傑克很棒,他們保持飲料。我們將在星期一慶祝我的雙胞胎21歲生日。我迫不及待地想絕對完美。我們從Vic和Anthony點了芝士蛋糕,我相信這不會很神奇。

e We had a terrible experience at the Mulberry. But I will start with the good. The exterior and public areas are well-lit and look like they are well taken care of. Check in was smooth, however, the trouble for us started when we got to our room and immediately smelled a strong odor of stale cigarette smoke. We set our bags down and began to survey the rest of the room which looked nice, when the smoke detector beeped. Then 30 seconds later beeped again and continued on. We went to the desk and requested a different room after explaining the situation. There was no empathy from the clerk, No apology as she told us, “ there are no more rooms.” I asked her if there was a maintenance person she could call about the smoke detector and she went on to explain to me that there is no one she can call, the owner lives over an hour away, and she was not willing to call another hotel in the area for me. I told the clerk that I wasn’t willing to tamper with a smoke detector in a hotel, and asked her how this was my problem? Again, no empathy and no indication she would do anything to assist with the problem. We returned to the room to stash our luggage, and began searching for other hotels in the area. After we found several highly rated hotels that had rooms available, The clerk called our room and said she had called the owner, and the owner was responding. It was after 9:30PM, we had been traveling all day during a cross country move, and we decided to go to waffle House down the street for dinner while we decided what to do. We decided that even if the owner showed up with a ladder and a 9 volt battery (over an hour later) to fix the smoke detector, the room still reeked, and by morning we would too. We booked at a nearby national chain and had a very nice room and good service. When we checked out after our dinner And asked for a refund, the clerk responded by telling us “I can’t do that“. Which was not surprising after her other responses to our concerns. The next day the charges were reversed and we were happy with that. My impression is that the owners probably do a nice job with this place overall, but this clerk was not trained in any kind of customer service or dealing with issues, and was utterly helpless when it came to even small issues. Their maintenance people dropped the ball by not replacing the smoke detector batteries on a schedule ahead of time, and their housekeeping dropped the ball by signing off on a room that obviously stunk. The owner dropped the ball by having a clerk with poor customer service skills and no resources to address issues.

我和我的家人走進來,受到皇室的歡迎。前台服務員非常好,在1樓的一間房間裏檢查了我們。我們的房間準備得很好,有管家的甜蜜歡迎紙條。孩子們和我很喜歡游泳池,玩得很開心。早餐儲備充足,有很多選擇。從這裏開始,這將是我訪問查爾斯湖時去酒店。

每間客房每晚的度假村費是一個驚喜。特別是因爲現在你得到的只是******。游泳池仍在建設中。

Very nice, the owners were very sweet, me, and my son had a wonderful time!, Thank you so much! we will see you next year

沒有免費早餐,只有冷凍早餐微波爐。價格很高。否則它很安靜,很乾淨。工作人員非常友好和樂於助人,特別是Amber。應該提供歐陸式早餐或其他沿着這些線的東西

又一次驚人的入住這家美妙的酒店。我們從06/28入住到07/01,只能說這家酒店的驚人事情。新裝修的房間美美地重新裝修,超越華麗,工作人員讓人感覺你是家人,房間是我們的家。前台工作人員很棒,非常包容。他們做了完美的工作,確保我們得到了照顧。整個酒店的工作人員都非常友好和友好,每天以溫暖的微笑迎接您。甚至維修人員對我們非常有幫助,我們看到他們在大堂工作。我推薦這家酒店給來查爾斯湖的人,特別是來市中心的,房間超級乾淨,清新,就在湖對面,所以感謝所有讓我們入住如此成功的工作人員🥰,我們會回來的。