延長逗留美國套房 - 聖路易斯 - 芬頓(Extended Stay America Suites - St Louis - Fenton)

Tengo tres dias pidiendo que me revisen el el refrigerador que no enfría y mi comida se mal Logro y va ser cuarto día y sigo en la misma situación y la persona que atiende de noche no tiene buenos modos para resolver nada

I had only spent about 10 minutes in the room before running to a gas station for a bar of household size sope and away for about 15 minutes and in that time my room was broken into and everything i had in there was gone including two bottles of beer I put in the refrigerator.

The hotel was in a quiet area which was nice! The front desk staff were helpful in supplying everything we needed and were friendly! That being said, there were a couple of issues: a smoke alarm was chirping when we arrived in the room, but the front desk was able to provide a battery that we could swap the dead battery with. There weren’t any pots, pans, or kettles in the room, only a few plates, but we were able to ask for a pot from the front desk. The hallways were a little dirty, but the room itself was very clean. The microwave heated things slowly but did the job. In general, the room seemed a bit older, but it was clean and comfortable so it was good enough for a one night stay!

I don't believe the floor has been mopped for a while. It was pretty sticky everywhere. The bathroom floor and shower did not look clean either. Had asked for a room with 2 queen beds and got one with a queen bed and fold out couch.

I was called and emailed that my reservation was cancelled. The day before so I have no review.

I didn’t get to stay, when I went to check in, they said they didn’t have any rooms

The location does not provide adequate safe. The building and the overall environments lack's quality or hospitality. Would not recommends for anyone with small children. A very undesirable atmosphere.

Front desk staff was very unfriendly, especially when she told me that my room was already booked. Her manager did find a room for me (thank you!), but the elevator didn't work, the lobby smelled of smoke, and the hallways were dirty. The room was very nice, though. Clean and lots of room.

I pulled in there are three cop cars in the parking lot. I go to the front desk and wait for a good 10 min when the desk clerk walked in he was involved with whatever the police were there for. He then tells me the room hadn’t been cleaned and they didn’t have another room because the cleaning staff had been fired. Called ******* to get it canceled and they tell me they can’t because it’s already in process, but if they haven’t charged your card don’t worry about it. Well three days later my card is charged and I can’t seem to get a human on ******* to get this figured out.