There wasn’t any room service/ house keeping during my stays, I left the room at 7am and asked for room cleaning, when I came back at night, I found it the same as I left it, no towel changing and no other services.
The shower wasn’t that clean as well and it was blocked a little bit and so rusty
I expected a lot better from Travelodge, especially as a frequent customer. Immediately upon entering reception, I was met with the receptionist Jehaan. He was not welcoming whatsoever, not even a hello or a hi. His attitude was poor which was made even more apparent when I came down later to request for extra towels and he waved me off and I did not receive any! The hotel had a weird smell and the water did not stay warm for long. This type of behaviour does not make a customer feel welcomed. I would highly recommend staying elsewhere.
翻譯
訪客
入住日期 2024年12月
其他
2.0/10
發佈於 2025年1月30日
Why on earth is the manager at the hotel / one of them making poor reviews about their own staff 💀💀💀 It's pretty obvious when the users only have 1 contribution and type in the exact same way... some next level toxicity going on... yikes 💀💀 There's a fab Premier Inn down the road guys... stay there instead!
翻譯
訪客
入住日期 2024年12月
獨自旅遊
10.0/10
傑出
發佈於 2025年1月28日
The London Chessington Tolworth Travelodge offers a pleasant and convenient stay, with several standout positives. The rooms are spotlessly clean, providing a comfortable and welcoming environment. The reception staff and manager are exceptionally friendly and go above and beyond to ensure guests have a great experience, creating a warm and helpful atmosphere throughout the hotel. The location is another highlight, with shops and a variety of excellent local restaurants within walking distance. Additionally, the proximity to the train station makes it a fantastic base for exploring the area or heading into London. However, the cleanliness of the public areas, particularly the window ledges in the lift lobbies on each floor, could be improved. These areas are sometimes used as rubbish spots by guests and are not consistently cleaned daily, which detracts slightly from the overall experience. Despite this minor issue, the hotel provides excellent value for money with its clean rooms, friendly staff, and convenient location. A great choice for a short stay in the area!
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訪客
入住日期 2025年1月
其他
10.0/10
傑出
發佈於 2025年2月1日
I accidentally booked a twin room instead of double room and the guy helping me B. Srinivasa, changed it to double room cost free. Very happy with the service that has been provided today to me. Didn’t expect to get a twin room but the guy did change it.
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訪客
入住日期 2024年12月
其他
10.0/10
傑出
發佈於 2025年1月21日
Stayed here for a week due to water damage in my flat, the reception staff were really friendly and helpful! The rooms were basic but clean and fresh. Plenty of choice for breakfast, both hot and cold food which was all kept replenished! Hotel was relatively quiet and had plenty of parking which was a bonus!
翻譯
訪客
入住日期 2024年12月
其他
10.0/10
傑出
發佈於 2025年1月3日
Literie confortable on a bien dormis, séjour avec mes enfants. Comme sur les photos. Le monsieur a l’accueil trop sympa, il m’a prêter un câble car le mien ne fonctionnait pas. Merci beaucoup je reviendrai les yeux fermer. Merci encore je recommande.
翻譯
訪客
入住日期 2024年12月
其他
10.0/10
傑出
發佈於 2025年1月25日
From reception to restaurant we were given 1st class service. Special thanks to Nida in restaurant who served us aline with such a lovely smile and welcoming atmosphere . She was very patient and understanding with us...................