A DUDGEON! BUYERS BEWARE!! This one bedroom cost us more than a high-rise hotel and from the minute we walked in, a strong smell of bleach could be smelt (so bad we vacated for hours). Then, we began to notice the facilities that did not work: No light in the bathroom, a hole in the wall, rubbish under the bed, an unusable fold out sofa (we slept on the floor). To add to this, we could hear everything our neighbours were doing thanks to the paper-thin walls of this building which saw to it that none of us slept well the whole night. We contacted the owner to request a refund only to be told we were not entitled to one, and to add to this - they withheld an additional $250 on top of the room fee which did not return even after we checked out ($299). The worst experience of my entire 2 weeks in Queensland. I would avoid this place at all costs, it appears to be a sleazy place to crash for young party goers who are not fussed about accommodation.
I booked an ensuite room a few months ago in this place and we were supposed to check in on 26/12. that didn’t happen because of covid so we went later on 28/12 (our booking was from 26/12 to 29/12). we called a hundred times to make sure they didn’t put anyone in our room as we were going to arrive there a few days later. when we got there, the guy on the reception gave us the key to our room and we realized someone was there cause there were bags in the room. after that, the same guy said these people were not supposed to be there and also said they were fully booked and he was going to talk to the manager. then, the manager came to us and said the room was double booked and they were really sorry, only thing they could do was give as a refund. I quickly checked on booking.com if there was a room for that night in Surfers Paradise and all the places were double or even triple the price we were supposed to pay on Backpackers in Paradise. so I started arguing with the manager cause only a refund was not enough, we had booked the room months before that and they simply come to us saying there was nothing they could do, really annoying and disrespectful. good thing was the blonde lady at the reception that came up with an idea to call someone that was supposed to check in the night before asking if they would come so we stayed there for the night (in a room completely different than the one we booked in the first place). we asked for a refund and they agreed. They gave us a refund on 03/01 and on 26/02 they charged $270 from my account without my permission. after calling booking.com a hundred times, we still haven’t got the money back cause they say the hostel don’t authorize the refund. this is really serious. we stayed there in december, then in february they charge money from my bank account and now they don’t wanna give him the money back. besides all that, terrible place to stay. bad management and dirty rooms
不論是商務還是休閑旅客,黃金海岸韋伯酒店都能讓您的沖浪者天堂之行變得更加美好而難忘。在該地區觀光很容易,沖浪者天堂海洋噴射艇體驗、沖浪天堂觀海豚和Ambience on Tour都在酒店附近。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,酒店還為您提供了電熱水壺和瓶裝水。除此之外,配備有浴缸和吹風機的浴室是您消除一天疲勞的好地方。閑暇時間在酒店的酒吧喝上一杯,必定是您休憩放鬆的好選擇。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。酒店周邊的美食也等待着您的探索,Bumbles(咖啡店)會供應一流的推薦美味烤羊肩,Social eating house + bar(西餐)的Salt Pepper King Prawns也頗受歡迎,Harvest Buffet(自助餐)也是家值得去的地方。旅客可以去室外泳池和健身室揮灑汗水,重煥活力。酒店配置有會議廳,定能滿足您商務活動方面的需求。提供乾洗服務,為您的旅途省心。
it is right in the heart of cavill ave and the view of the beach when waking up in the morning is so pretty!! the apartment was very good for me ns my boyfriend, house keeping came once to change towels and linen which was good!! 100% recommend mantra circle on cavill