Holiday Inn Resort Jekyll Island, an IHG Hotel Google review summary 4.1 1,626 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4/5 · 1,272 reviews Priceline 7.6/10 · 358 reviews IHG 4.2/5 · 2,781 reviews Trip.com 3.9/5 · 101 reviews Reviews Search reviews dracokiu k 3/5 20 minutes ago on Google This place has so much potential. The grounds are very nice. All of the staff are welcoming and polite with the exception of Carolyn Washington. Manners go a long way. As a seasoned traveler and hotel reviewer, I usually leave positive remarks about how staff interact and how their contribution is invaluable to the overall experience. Carolyn was unnecessarily rude to us in the morning. Just a little humanity. Perhaps, evaluate the people who are an asset to your business, believe me it makes or breaks an experience for a guest. I love this place so it's hard to leave a negative review but there was a cockroach crawling up our wall last night, which I humanely removed. The room had an odd odor, rust on the bath tub, dirty children toys left from last guest along with a water bottle under the bed. Definitely in need of some attention. If it was me cleaning the room, I would want the next guest to feel nice and comfortable. The new restaurant, 24 coastal grill, was good, the hotel is great overall, just in need of touching up and some emotional intelligence training for certain staff.