OK, so this review is through the lens of a Diamond Accor member. This means that, yes, I have stayed at Accor hotels a lot and so have become used to certain things as being standard across the network. But going to this ibis, and it's like it almost doesn't belong in the network. Starting with the good - the location. Easily walkable from Museum station if coming straight from airport, and not far at all to buses, light rail etc. Shopping options are good for essentials (over the road in World Square mall, downstairs is a Coles) and plenty of places to eat out (Chinatown). I probably should have sussed something might be wrong at check-in. One person serving one other guest. Three others in the back room just talking. After a couple of minutes, one comes out to serve. Must have had her attention for about 30 seconds before she walks away, and someone else comes out. It didn't end there. Three people to check us in. No acknowledgment of Diamond status. No mention of the promised room upgrade as a member benefit (I know they can't guarantee it, but customer service would dictate to at least acknowledge they checked). The fact that I had checked on the Accor app before arriving and seeing that there were rooms in the higher brackets available during our stay, it was a surprise to not be offered one, or to not even have it mentioned. We did get the welcome drink voucher, but upon getting to our room, there was no welcome gift. This is usual in all Accor chains - even the ibis and ibis Styles! I just think the mgmt here is looking to cut corners wherever they can. Getting these little acknowledgmentsof loyalty make the difference and in this case, would make the other things like a tiny bathroom and no working AC a little more tolerable. An apparent 'upgrade' to their fire systems means you are now advised to shower, hair dry, and even deodorant spray all inside the tiny bathroom, with the door closed. Or risk a $1600 callout fee which will be charged to your account. Erm, maybe get better fire systems that aren't activated by deodorant? The TV had a dangling sensor underneath it which when all the lights were out, made for a torch-like presence so the TV plugs had to be switched off each night. There are blackout blinds which work well, and there is a nightclub/pub next door for which you can hear the sounds but nothing too disturbing. Especially when you can hear the next room's convo word-for-word and nighttime coughing! Breakfast on L2 does the job - buffet style, cereals, pre-cut fruits etc. Just don't ask for anything that isn't in front of you...it doesn't exist. I asked for a coffee...was pointed to the coffee push-button machine. Not quite the fresh experience I had wanted. Asked for fried eggs - not possible and got pointed to the scrambled eggs (which I had seen and did not want). Asked for oat milk...pointed to the machine with cow's milk. Hello, griping stomach pains. The machine only made coffee or tea. No warm milk on its own
128 評價