美國延住酒店 - 坦帕 - 機場 - 北西岸大道(Extended Stay America Suites - Tampa - Airport - N Westshore Blvd)

I had cockroach’s in my room and when I went to front desk it was like a joke. I barely slept due to the uncleanliness of the room. I bought roach spray through UberEats delivery just so I could sleep which I even showed the front desk that I had bought roach spray and it was like not a big deal to them

The customer service was terrible at best!! Tony was a horrible representative!!! I checked in at 3pm the tv didn’t work had no signal!!! Eventually they came and switched the tv out several hours later!! Two heaters in room one blew cold air out on 90 and the other one did work. The toilet stopped up in the morning and we called a hour before check out to let them know about that to come fix before we showered so we would be in maintenance way, which never showed until the time of check out. Then they had the nerve to tell us or threaten us with late fees. Period which I thought was very rude. The front desk guy named Tony was very not accommodatable to the needs of the customers. The manager on duty never came out to address the situation, so if you from out of town don’t come to this hotel

hotal com bom espaço nos quartos mas pessimo nas condiçoes do mesmo, tem cozinha sem nenhum utensilio, como fazer na estadia ir comprar NENHUM COPO DISPONIVEL SEM LIMPEZA DE QUARTO PAGO CAFE DA MANHA, CAFE DISPONIVEL ABAIXO DO BASICO, SENDO QUE , NÃO DISPONIVEL NO HORARIO, SEM REPOSICAO, MESMO DENTRO DO HORARIO EM QUE E ANUNCIADO COMO DISPONIVEL

Customer service was great, the personnel very polite, helping the check-in process fast. Howeve, I gave it a 3 stars because there were cockroaches in the kitchen and bathroom. This shouldn't happen if the hotel keeps continuos maintenance, but obviously is not happening. Also, around 2 am, one of the guests arrived drunk and put full blast the speaker of the car, and unfortunately there was not night guard to control.

We were just sleeping prior to a 6 am flight. One elevator was broken, but that happens. The beds were clean and we were able to get a Lyft at 4am. The staff was very nice and friendly.

The hotel was run down and the room smelled musty. I think it may be a hotel utilized to house homeless people. No amenities offered at all. No shampoo or conditioner, and very old soap.