陶得米納NH酒店(NH Collection Taormina)

Greet location , friendly staff many thanks to all.

I was extremely disappointed in this hotel. It was expensive and definitely not worth the money. I had reached out to the hotel in advance of our stay and upon check in they did not have the right room and caused us to get a 2nd room. There was a bug in our bed and mold in the shower. The manager was rude and not accommodating. I am a frequent traveler and was very disappointed at how expensive this room was and the terrible, terrible customer service!

Where to begin. The hotel is ideally located in Taormina. The staff is friendly and helpful. In particular, Sarah, in guest relations was incredibly helpful. This individual was exceptional. The hotel itself is very clean. The lobby is comfortable and accommodating. Had it not been for the particular problem that I am about to explain I would give this hotel five stars. Now for the problem. we were assigned a room that was apparently designed for handicapped individuals. This room had a shower which flooded the bathroom on every use. In order to take a shower we were required to roll up towels and dam up the doors to the shower so that we could keep the water in check. I have photographs of this problem and have added them to this review. Simply unbelievable! Little or no effort was made to resolve this issue or change our accommodations. So, the moral of the story is, do not let them book you into a handicapped accessible room because of the bathroom flooding problem. The rest of the room was fine. The view of the ocean and the town were outstanding. This could have been a great stay had it not been for the bathroom problem. Every time we took a shower, we had to go through an extensive process to keep the water from flooding the bathroom.

Sarah was the most helpful. All her recommendations and reservations (beach visit) made our stay a joy. We will definitely comeback soon. Your hotel room was so comfortable and for the first time & after many different hotel stays through all of Italy, your hotel had kleenex/tissues in the bathroom! Angelo's smile and attention to detail were fantastic.

Excellent location, easy to drive to, you can leave the front of the hotel and are very close to the main *****, where there are many restaurants, shops and in walking distance to ancient theater, such a. Lovely staff, great Spa, and our room had a great view with a French balcony.

We stayed at this hotel for a long weekend in preparation for our upcoming wedding in Taormina. Whilst the location is exquisite - literally a 2 minute walk to the centre - the rooms and facilities are certainly not 5 star. The room was quite small and the bar menu consisted of clearly microwaved meals with dated cutlery with cups that were barely suited for public use. There is a paucity of equipment in the gym but it is modern and immaculately presented. All the staff were friendly and helpful. I have stayed at other NH Collection hotels that were of a much higher calibre (for example, in Livorno). This would be a reasonable 3 star hotel but for the price, certainly not worth its 5 star rating. If you want a 5 star experience, I think the nearby Grand Hotel Timeo would be the way to go!

Fabulous hotel, delicious breakfasts and extraordinary service. Angelo - what a GEM - was especially helpful and kind, assisting us with everything from car service to directions around town.

Fantastic. Property and people are too notch. Service is unbeatable. The spa is out of site and Federica is by far the best masseuse and gives a facial that’s magic! We’ve stayed here twice and will be back.

was clean, the rooms were spacious, the pool was brisk and refreshing. The staff was amazing and so friendly and helpful, and the spa is definitely a must. We would go back for sure!