Having previously stayed here in 2022 when it was newly opened as the Sertil Royal Forest and were so impressed we booked for a second time this year and had a swim up room. How things have changed in the space of 18 months. New name and new management and staff. The positives are without doubt the hotel’s position which gives a stunning view of the mountains and the bay of Oludeniz itself. Breakfast was good with plenty of choice although it could have been hotter and labelled. The negatives are niggly little things that when added together spoilt it for us. The rooms are looking tired, the glass in the mirrors had failed, fixtures and fittings like the bedside lamps and the shower head were loose (although they fixed the shower), but water poured out of one side and soaked the bathroom floor every time we used it. The room smelt damp and there are damp patches in places and inside the wardrobe that need sorting (rooms 102 and 103)). The most upsetting thing however is some money went missing from our room (not a lot but that’s not the point) our two daughters who were in the next room had some jewellery go missing, and having spoken to 2 other guests they also had money unaccounted for. While I understand there is a safe in every room and should be used for your valuables, and the hotel has a notice saying they cannot be held responsible for belongings in your room, it leaves a rather nasty taste in your mouth when something like this happens. Unfortunately we will not be returning.
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