I spent 20 days in Georgia and used Gallery Palace Hotel in Tbilisi as a hub to return to. I got to try 4 different rooms (503, 316, 521 and 508) ; all were pretty much standard : large, comfortable king bed, good size room and adequate bathroom with dual-function shower - rm 508 had a small balcony. There is some wear and tear with stains and chipped paint, but overall the standard is good. The location could not be better, adjacent to government buildings, and surrounded by a choice of very good Georgian restaurants. Breakfast is OK, I only wish they added fresh juice and custom eggs. Where they fall short is in proper training of staff : reception staff is totally incompetent, they show no interest at all in addressing any problems (the standard reply is "I don't know"). Restaurant staff are better, but they concentrate more on their mobile phones than on servicing the customers. With some hospitality training and some small renovations, this hotel would be 5-star boutique. As it stands, it offers value for money.
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