Reception staff on arrival were excellent. Kids pack was gratefully received.
Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up.
The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms.
Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast.
Didn't bother with breakfast which was included with our room rate.
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Anthony
入住日期 2023年6月
家庭旅遊
2.0/5
發佈於 2023年6月3日
Not enough staff to deal with customers, resulting in lots of delays.
Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity.
That night, went to dinner with my kids. Pizza was £19. Pizza!!!
Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud.
Very much looked forward to leaving...
Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
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Paul
入住日期 2024年1月
其他
3.0/5
發佈於 2024年1月5日
Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.
翻譯
Russell
入住日期 2023年12月
其他
5.0/5
傑出
發佈於 2023年12月30日
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y)
The staff were fantastic with both the kids and adults.
There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers.
The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras.
The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience.
Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too.
Checkin and checkout were smooth with no issues.
The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
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Sheikh
入住日期 2023年11月
其他
4.0/5
很好
發佈於 2023年11月23日
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
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Andrew
入住日期 2023年11月
其他
5.0/5
傑出
發佈於 2023年11月7日
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
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Mark
入住日期 2023年10月
其他
5.0/5
傑出
發佈於 2023年10月23日
Sunday night stay and it was very quiet. Breakfast was excellent value.
Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
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Brian
入住日期 2023年10月
其他
5.0/5
傑出
發佈於 2023年10月3日
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
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Michael
入住日期 2023年9月
夫妻/情侶
4.0/5
很好
發佈於 2023年9月12日
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture.
Room was spacious although could do with updating
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Marguerite
入住日期 2023年9月
其他
5.0/5
傑出
發佈於 2023年9月6日
Brilliant stay, very comfortable and lovely staff. Excellent place to stay with a family and will definitely visit again.
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Peter
入住日期 2023年8月
其他
4.0/5
很好
發佈於 2023年8月29日
Lovely Hotel, food very good although a limited menu.
Breakfast was good
Room was lovely but bed and pillows very uncomfortable
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TRINA
入住日期 2023年9月
其他
5.0/5
傑出
發佈於 2023年9月1日
Great facilities and location. Lovely for families members of staff very friendly and helpful.
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Verified traveler
入住日期 2023年8月
其他
4.0/5
很好
發佈於 2023年8月13日
Friendly, efficient staff, great breakfast, good sized room, nice pool.
Not an issue during our stay but noticed there was no air-con.