This review is primarily about the Marriott timeshare (TS) portion of the property. Contrary to another review complaining that the TS guests were in the majority and rowdy, I believe that most of the rooms on property are hotel rooms with limited number of TS units. If you are a Marriott owner at another property, this will seem like a lesser experience IMO, likely because this TS can only be booked with points as I understand. If so, then perhaps there is something to be said for pride of ownership, and how that reflects on the condition of the property. Although maintenance and appearances change over time, on this visit, the lobby areas were immaculate and the grounds were well-maintained, but not as manicured as in other Marriott TS properties. There are a number of pools, a kids, sandy entrance pool, and a slide — all in the same area. A major, major downside to the pool area is little or no shade. Even under the umbrellas, there is little protection from direct sun. Early in the week, the teenage pool staff had no problem with guests moving lounge chairs onto the grass and into shady areas. On the weekends when more uniformed pool staff showed up, they tried to prevent us from moving the chairs. We politely ignored their requests as major sunburn and heat stroke were not part of our plans. There was no enforcement that I saw of removing towels from chairs that went unoccupied all day — not unique to this hotel. The TS units/villas were beautifully decorated and appointed. Full washer and dryer in each unit and a cabinet full of small appliances, including a hot pot. How convenient to permit preparing as many good meals as your energy permits. I have never stayed in a TS kitchenette so well appointed. Our island view villa had ocean views from the 2 lanais. On the downside, the hallways are dark, emit a bad odor, and look very institutional. What a relief & surprise when we opened the door to find that the Villa was bright and comfortable. Speaking of comfortable, the beds and bedding were top quality. The HVAC system in the units are a welcome change from usual hotel room experiences that are loud and blast air or, because they do not detect motion at night, turn off altogether. Easy to stay comfortable. The units were clean to start out but the midweek housekeeping is inferior. Bed was made and bathroom tidied but no vacuuming or wiping down surfaces and no replacement of coffee and laundry supplies. Front desk staff struggle to assuage aggravated owners who are kept waiting past 4pm; no update calls or texts; no roped off line or signs to promote efficient processing. Bell staff is experienced and helpful. No valet parking at the property but free in the adjacent lot. Shops and restaurants are within walking distance. Beach is right there. Hotels in resorts worldwide are overpriced and have used Covid to permanently reduce housekeeping and staff — not just this property.
翻譯