瑟莫波利斯凱藝酒店-近温泉城(Quality Inn Thermopolis Near Hot Springs)

The TV in our room did not work. The water was so bad you couldn’t make coffee with it. And when I booked the room, I was supposed to be able to use my One Key cash but it was never applied.

The room was worn out. The drains moved very slowly. There was garbage behind the garbage can and crumbs on the floor when we arrived. For the price it was ok. Our family liked the bunk beds and the pool for our kids.

There were coins on the floor by the bed, there was a dirty cup left in a drawer next to the bed, there was a half drunk gallon of orange juice left in the refrigerator. Check in clerk was yelling at other workers when we were checking in, breakfast was barely edible, and the coffee in the lobby was always empty.

I didn’t know pets were allowed. We had dogs barking all morning. And the owners chasing them down the hallways screaming for the dogs to get back.

My wife and I were on a road trip and booked this hotel. The staff there were all super nice. We stopped in their little bar for a drink and they were nice enough to cook pizza and wings for a late night bite. One of the ladies even brought out fresh cinnamon rolls for us and a couple other people in the bar. They really made us feel at home while on a long road trip. Would definitely stay again.

The staff is remarkably kind and responsive to any and all questions.

I made a non-refundable reservation when I planned my stay earlier in the year but was in a motorcycle accident the week before my trip and unable to travel. I reached out to the hotel and offered to provide supporting documentation (accident report, insurance claim, etc.). Management would not issue a refund. They offered to let me rebook, but I didn’t know the next time I would be traveling to Wyoming. For only a one night reservation, a little understanding would have been appreciated. I will not consider this hotel when I travel to Wyoming in the future.

I brought my family to Thermopolis for a fun weekend of swimming and dinosaur hunting. The Quality Inn was affordable, conveniently located, and clean. The best part was the staff - we left our swimsuits in our room, and they found them and mailed them back to us. Great service!

Our last night of 3- day stay: Second floor room ceiling dripped water on our bed after a short rain at 12:45 am. Fortunately, we had two queen beds and could transfer over. Manager handled by crediting us the fee for that night. Needs repairs to roof!