北約克郡瑟斯克金羊毛酒店(The Golden Fleece Hotel, Thirsk, North Yorkshire)

An excellent place to stay, very helpful staff especially Jodie on waitressing, our room was very hot but I turned the radiator down so easy fix, a running water noise from the heating I think all night in room 25, so apart from that would have been 5 stars….I would definitely recommend and stay again.

Friendly receptionist. Bar staff did not engage at all. Sub standard room compared to previous stay. Bathroom was dirty and very cramped. Restaurant meal was poor. Stale bread, pureed veg passed as soup, rosti was raw, black pudding was mush. Staff spent the evening moaning about shifts, (was interesting, but not what you wanted to hear when eating). A better standard was expected for the price we paid.

飯店就在市場廣場上，後面有自己的停車場，裝飾精美，我們的房間裝飾精美，非常舒適。雖然我們位於接待區上方，但非常安靜。我們住了兩晚，在餐廳吃早餐和晚餐。食物很棒。黑蒜醬雞肉是我和我的夥伴的最愛。早餐的熱菜均為現點現做。茶和咖啡裝在寬敞的壺中，因此您可以悠閒地享用早餐和充足的茶點。團隊的所有成員都非常友好和專業。當我們回到北約克郡時，我們肯定會再次入住。

令人震驚。預訂了標準雙人房，沒有任何地方說我們將位於停車場的附屬建築。房間很髒，地毯上有污漬，狹小的單人房變成了雙人房來塞客人。提前 5 個月預訂在比賽中唱歌，100% 不會再回來。淋浴間的污垢被擦掉，四周都是灰塵，窗戶上有蜘蛛網，百葉窗也壞了。絕對骯髒並且有一股難聞的氣味。你們的網站誤導性地展示了帶有華麗面料的房間。甚至沒有去酒店看看，因為我們被推到了後面。所收取的價格不可接受。沒有房間可以幫我們換。吹風機故障，一插上電源就熔斷了。整個房間有兩個插頭！最糟糕的是，前一天晚上入住的顧客將物品留在衣櫃和椅子後面，這表明房間沒有每天清潔。標準非常差，不可接受。停車場從下午 5 點開始供送貨司機使用，並為任何進城的人提供走道。甚至早上 6 點在我們的窗下送貨，引擎還在運轉。房間很簡陋，而且晚上睡得很糟。

我們住在酒店外面的馬厩裡。一切都非常乾淨，設備齊全。唯一讓人失望的是浴室很小！包含在房價內的早餐太棒了，真的為你的一天做好了準備！工作人員太棒了！

Nice place, great location and great breakfast, staff were all pleasant. Bathroom needed a bit of bleach spray otherwise nice.

我住宿期間的一切都讓我微笑，工作人員的樂於助人和禮貌，房間的條件和寬敞，食物的種類和美味。距離很近，可以讓我的狗好好散步，這是一個巨大的優點。

Situated on high street rooms at front will overlook market square, rear rooms have poor views. It may be a listed property but windows in our room ( at rear) definitely require attention. Corners of carpets & in bathroom around shower especially need really good clean.

Reception was excellent, professional and prompt. Breakfast dining room staff warm, friendly, welcoming and efficient breakfast good. We were allocated room 23 in the mews the wall tiles near the tap end of the bath and the wall would benefit from having HG mould remover used on them, other than that room was adequate we have previously stayed in the hotel so are ware of the quality of rooms in the main building. We reserved a table for a bar meal upon our arrival for 18:15, table was clearly marked with time and name, we sat at out table prior to the agreed time, about 15minutes later a party of approximately ten guests arrived at another table, I had booked in at the bar and was told someone would see to me in a few minutes. The party of ten were seen to immediately up to three staff involved in their service, an hour later 19:15 we had still received no service so went elsewhere for a meal. I readily accept hospitality has issues with staffing but cannot accept that a party of guests arrived after us and were dealt with immediately whilst we were completely ignored, it did not help that this was my wife’s 60th birthday. I raised the matter with the assistant manager who apologised citing new staff and that the other guests had pre-ordered their food.