The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!
坐落在東京市中心,虎之門Hills酒店 - 凱悦臻選在東京佔盡地理之宜。包括Nogi Shogun Enko no Ji、日本刀剣和HOP on the Saddle都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店為您在客房內配備了熨衣設備、房內保險箱和空調,所有入住的客人均可便捷的使用。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和24小時熱水,讓您感受到賓至如歸的享受。酒店的健身設施有健身室。酒店設有會議廳,為旅客提供高品質的商務服務。酒店提供的乾洗服務,讓您的旅途更加方便。
酒店位於東京的江東區,距離有明體育館有2分鐘的步行路程。毗鄰購物城有明花園。毗鄰有明花園劇院。東京松下中心距離酒店有18分鐘的步行路程,水科學博物館距離酒店有1.7公里,有明西碼頭碼頭公園則有1.9公里。餐廳,24小時接待,共用休息室,旅館各處均提供免費WiFi。它提供自動櫃員機,商務中心和外幣兑換服務。所有客房均配備空調,帶衞星頻道的平板電視,冰箱,鍋和吹風機。 酒店的每間客房均設有衣櫃和私人浴室。旅館距離辰之森琉球公園(Tatsumi no Mori Ryokudo Park)2公里,距離氣體科學博物館(Gas Science Museum)2公里。最近的羽田機場距離酒店有20公里。
坐落於六本木的Janu 東京,會讓您在東京擁有別樣的體驗,開展一段難忘的旅行。旅客們會發現Nihonkoku Kenpo Soan Monument、外務省外交史料館和橫川省三記念公園距離酒店都不遠。酒店為您在客房內配備了雨傘、房內保險箱和空調,所有入住的客人均可便捷的使用。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和24小時熱水的客房浴室是不錯的選擇。在空閑的時候,去大堂吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,附近Ginza Shinohara(銀座 しのはら)(日本料理)的烤白子、傳(傳)(日本料理)的傳德基和松川(日本料理)的海鼠子或許能勾起您的食慾。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括Spa和健身室。酒店提供的乾洗服務,讓您的旅途更加方便。
Ddinosean2024.04.07
Janu Tokyo 是上週才開業的安縵姊妹酒店,酒店位於我最喜歡的東京六本木高尚地段麻布台丘,比之安縵少了一份禪意多了些許時髦,酒吧的雞尾酒非常有特色,酒單的每種雞尾酒對應的是東京不同的區,並配有藝術家繪畫和文字介紹,我點了神樂阪的兩種加了抹茶的酒,上來真的就是兩大“碗”,得要兩手捧者才能喝。衹是酒吧位置偏於大堂lounge一隅,僅有幾張小桌,這點非常不喜歡。