東京澀谷凱悦嘉寓酒店(Hyatt House Tokyo Shibuya)

Hotel was newly opened so everything was sparkling clean Being a Hyatt there were more American / foreign tourists staying here than usual Entrance (both walk and especially cab) was tricky to locate but after you found it once, you'll realize how easy it is to get around from this hotel. Very convenient. Rooms were good sized for Tokyo. Washing/drying machine plus kitchenette were perfect for those with kids.

Something wrong with the service. My reservation clearly says breakfast for one included. They refused to provide that. I paid for breakfast in the 11th. Then ate breakfast elsewhere. This kind of error shouldn’t happen.

Loved our stay here - booked before it was open and we were really happy with our choice given there were no reviews at the time. Location is 10/10. Definitely difficult to find but once you've figured it out it's perfect for exploring Shibuya, Daikanayama, Nakameguro on foot and generally getting around Tokyo from Shibuya station. If you arrive by train - follow directions to Shibuya Stream and then take any crossing over the train tracks. Or if you're on the right side of the tracks already follow signs to Sakura Stage. There are signs from there. By taxi - I suggest printing the directions on the website as otherwise the carpark entrance is not where it's shown on googlemaps. The hotel itself is brand spanking new - everything is pristine. We took a larger room (King deluxe) which had a kitchen, sitting area, dressing room / walk in wardrobe and separate toilet / bathroom with washer&dryer. It was perfect to unpack and have space for 7 days. I also booked my father into a smaller room for a shorter stay, and it was as good - just more compact but with all the same amenities. Loved all the small touches - pyjamas were amazing and plenty of coathangers! The pool is fabulous - gym is adequate. Umbrellas by the entrance were essential as it rained so much during our stay. We used the washer/dryer multiple times. Shower pressure was great. Our room was very quiet and with blackout blinds we found it very comfortable. Breakfast was varied and fresh as long as you went early - a few days I went within 30 min of closing and there was not much left. There is a fridge full of ready meals / snacks by Picard and other international brands (champagne, chocolate etc) in the lobby if you need food at any time. Would highly recommend.

It was so nice to have a washer dryer in the room so I could pack light. The room was especially clean and well laid out. Bathroom features were super fun to try like a sealed “wet room” for shower/bath and heated toilet with lots of other bells and whistles. Location couldn’t have been easier for access to the train.

Pros: Beautiful view with clean facility. House keeping staff is amazing. Cons: Building is situated in an obscured area with lack of directional signs. Local taxi drivers and private services have difficult time locating the hotel. Lobby area is located on the 16th floor without signs to help tourists navigating their ways. The 2nd floor (taxi area) has an overwhelming aroma, especially on humid days. -The hotel did not honor complimentary breakfast as a part of Hyatt House for Explorist members. Breakfast was expensive with low quality, limited choices, and fruits. -Tips for future guests: tell your private transfer or local taxi drivers to drop you off by the Shibuya Sakura Stage. It takes 2-3 minutes to walk to the hotel. Otherwise, they will get lost or ask you to find someone else. Good luck!!