艾爾拉套房酒店(Aaira Suites)

Nous sommes arrivez vers 15:00 et le ménage n'était pas fait encore mais après 1:00 s'était propre. Plusieurs lattes de brisés aux Stores, salle de bain a besoin de rénovations.

Beau logement idéal pour un week-end à Toronto en couple ou seul près de plusieurs commodités par contre, le logement n'était pas très propre. De plus, les fenêtres laisse entrer beaucoup de bruit.

Appartement 2209 vraiment magané … trou dans les portes , ameublements desuets ( table chevet) tout taché , siege de toilette trop grand et non fixe .toile de rideau tout tachée . Pas de débarbouillette on a du se lavée a main … Et j’en passe

Lit non confortable et brisé. Demande de faire le ménage avant de partir mais n’a pas de produit/accessoires. Pas de réception, communication non adéquate.

Les plafonds avec moisissure chambre de bain état délabré les chambres mal entretenu

This is not a hotel. It is a condo in a high-rise building. Parking two buildings over at $$$$. No TV, coffee but no coffee maker, no towel racks, no toilet paper holder, one bath towel and no hand-towels, kitchen, etc. A lamp broken. Contact made with zero response that evening.

The room was not refreshed from previous person. Bed undone and used towels all over. Open alcoholic bottles on the table. Disgusting. Eventually moved to a different building. . .but no follow up. Asked for some compensation or reduced rate. Never head back since.

I would not recommend even though it is priced cheaply. TV didn’t work, requests to fix it didn’t get completed. Bed was uncomfortable. Bathroom needs a major overhaul.

I thought I was booking a hotel room in a hotel. This is not a hotel. This is a condo. And staying at the address booked isn’t a for sure thing. The address on the booking was 14 York street and what happens is they message you the morning of your booking with your “confirmation instructions” and will change your address to a different location. Luckily for us it was only moved to 12 York street. But we had actually used a different online booking site to book a “hotel” for the hockey game a couple nights before this booking. We didn’t realise, but it was for the same address as above but the “hotel” was called a different name on the other website. When we went to check in we didn’t read the instructions as we had no idea the booking address would be changed. They had moved our booking address to somewhere 30 minutes away in the city. When we had booked the location it was because of its proximity to the hockey arena. When we rang them confused they said because the email was opened that was us confirming / agreeing to the address change!!? We were stuck on York St with our bags having to cancel that booking. It was rush hour and trying to get our car out from the underground to drive to this new location would make us late for the start of the game. We had to pay thru the nose for a last minute Airbnb that was in the same area for the night. They snuck an additional $85 cleaning fee as well. So much more that I can’t fit into this word count.