赫維灣閃亮背包客青年旅館(Hervey Bay Flashpackers)

Had originally booked 1 night here which was fine. We phoned a week and a half before our stay to book the K’gari/Fraser Island tour through the hostel, a two day/one night trip. We also requested to book a room for the night we return from the trip as we would get back around 6pm, which we were told was fine and booked in. We were originally quoted a discounted price as we were booking the trip through the hostel, but when we had to pay the full amount on the day, we were disappointed to learn that the discount wasn’t applied. On returning from the trip and trying to check in to the hostel, we learned that the staff had actually booked the room for the night before, when we were still on K’gari, and that there wasn’t another room available at the hostel. As it was late in the evening, there was 0 vacancies in any hostel/hotel in all of Harvey Bay. The only solace we were given was an offer to sleep on the sofas in the cinema room. However, as it was a public area, we couldn’t access it until after 10pm and we’re woken up by other backpackers at 06.30 who decided to play pool whilst we were trying to sleep. I understand that the hostel is ran by people with minimal experience who are trying to back pack at the same time, but the whole experience with the staff felt very amateur, as two of them sat behind the desk laughing at us whilst we were very visibly upset and tired. Disappointed with the customer service, I wouldn’t bother staying here if you can avoid it.

The hostel is lovely and cosy and its like you are walking into someone else's house, which is a good thing! I stayed 8 years ago and nothing has changed since then, and I loved it then! The pool area is lovely and clean and so are the communal facilities which you can tell are cleaned regularly. It was also a pleasant surprise to have an oven in the kitchen as hardly any hostels provide an oven! The staff are the friendliest around and are always trying to make you feel welcome. I stayed over halloween and they were organising a halloween trip for guests and after I left they were also provided a shuttle bus to some local markets. They also provide free shuttle buses to the greyhound bus stop (except for the really early one in the morning) Thank you for looking after me and for a lovely stay!

After booking a place and getting confirmation- few days(!) after that, they have remembered to contact me and tell me that they don’t know why it’s confirmed because they don’t have place and just canceled my booking. (2 days before check in day) They have shown no care or intention to help and I ended up with lots of headaches and rearrangements I had to do midst my vacation and that cost me a lot. Beware when booking with them… maybe have a backup plan in case they suddenly decide to cancel your stay.

+ Nice common area where you can make friends. +The staff was extremly forthcoming and resolved all my matters quickly. +Wi-fi is pretty good. +Every bed has a personal light and a socket. +Except for some ants in my room it was very clean, especially the kitchen was well maintained. -It was funny that in toilets they had many signs telling you to wash your hands thoroughly but no hand soap. -No lockers in the rooms. -A bit old. Could use remodeling Overall I felt very welcome and wished I could stay longer

•Staff not very competent •Bed not made •poor kitchen equipment •no bins inside •felt like nobody worked there •no upkeep on property •lack of power sockets and charging points On the bright side, plenty of parking and the swimming pool looked appealing. Don’t recommend

Staff are beyond helpful here, from the free breakfast put out in the morning to the shuttle to the local shops. our car broke down and they were happy to hold on to the keys and liaise with the mechanic assigned to picked it up while we headed off on an overnight trip to fraser island. Our private room was comfortable and quiet. Kitchen facilities were spotless. Thank you for providing affordable, good value accommodation.

I arrived in hervey bay on th 1am on christmas day on the greyhound bus.  First thing to note about this hostel is that it's about a 40 minute walk from the greyhound stop! Taxis are non existent at this time of the morning so i had no choice but to walk - but halfway through, a police car picked me up and took me to the hostel 🤣.  I arrived and fiuns my key from the instructions given to me. I had booked a room in a female dorm and when I got to my room, I was in a mixed dorm and was the only female.  At 2am, there wasn't much I could do about that unfortunately which was really disappointing.  The rooms are tiny, but the bathroom is separate and allocated to that room only which is a positive.  As it was Christmas day, the hostel put on a lovely Christmas dinner which was a real nice touch.  The communal areas are nice a big.  The WiFi on arrival was great, but on the last day, it didn't work all day, not ideal for a traveller trying to find directions to the next place.  However, they do have a shuttle bus and are happy to take you to places if they are available (at socialsble hours, not 1am bus pickups) Overall, it's a fine hostel but the location is a real negative and it would have been nice to have the female dorm I booked. 

The free shuttle to and from the Greyhound bus stop was very useful. The communal areas are huge and very clean! The room was clean but seemed a little tired. The reception staff seemed friendly, however there was a bit of an atmosphere when we were leaving as some of the staff were shouting at eachother... a little unprofessional. They say you can hire bikes but they were broken with flat tyres when we asked. Otherwise, it was fine for a 1 night stay.

Bud & Maggie have gone above & beyond for their services. This is a luxury backpacker hostel. Hostel provides free pick up / drop off from Greyhound bus stop which I never expected. I can easily take a taxi. The female dorm is spacious, quiet street & super clean. The ensuite bathroom has a separate toilet which once again little details mean a lot. They even have the Bible in the dorms which I love to see. The bed is comfy also supply clean quilt. The room has aircon. Maggie even helps me with my luggage. I will be back to this hostel again in my next visit.