湯斯維爾Lighthouse Park附近酒店

位於市中心的超值。適合獨唱或商務旅行者。樂於助人和專業的工作人員。(在辦公時間後根據要求使用應用程序進行檢查沒問題)。步行即可到達商店、餐館、體育場和濱水區。會推薦並再次訪問

This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

我和父親在安扎克的週末呆在這裏,因爲我們飛進來看牛仔比賽體育場是一塊石頭扔的,所以這是一個很好的位置。我們最初的航班時間表的變化使我們比最初預期的早幾個小時到達湯斯維爾,我們很幸運,我們的房間可以隨時進入。基本的,負擔得起的住宿,友好的工作人員,帕爾默集體是湯斯維爾的絕佳選擇。事實上,我4次訪問湯斯維爾時,我在這裏住了3次(另外2次是宜必思和湯斯維爾中央的舊名稱)。下次我回湯斯維爾時,這將是我的首選

一年前我們住在海洋微風,認爲它很棒。乾淨,舒適,物有所值,就在The Strand附近的位置。不幸的是,自那時以來,管理層似乎一直在進行成本節約任務。停車場需要一個新的讀卡器,因爲進入停車場是完全沮喪的鍛鍊......我們最終進入需要近5分鐘的刷卡才能最終解除門。房間裏的Wi-Fi幾乎不存在...馬路對面的Anelay餐廳的信號更強...當你可以連接帶寬時,頁面很少打開。還有空調,好天堂禁止客人自己調節溫度。這需要從接待處完成,這不是24小時開放!所以如果你發現它半夜太熱,運氣不好會出汗。我不確定我們是否會回來。

地點正正在沙灘the strand 黃昏日落非常之靚，去咖啡店去超級市場也很方便步行10幾分鐘就到。買齊日用所需到到黃昏坐在露台看日落，賞心悅目。 至於服務方面基本係冇嘅除咗Check In有人之外。唔好諗住好似亞太區啲酒店咁，有五星級服務 價錢方面，以1000頭來說什麼也不包括，真係因為沒有選擇才會選。

Great place for accomodation , friendly staff members very clean unit .Definitely will stay here again recommended to everyone

如果在座各位來了湯斯維爾，就定這家，不要猶豫，因為這家有功能正常，全速運轉的空調，如果在湯斯維爾沒空調，或者空調溫度被鎖死，能讓你整夜整夜睡不着。前台妹子很熱情。