基裏隆山邊度假村(Kirirom Hillside Resort)

Good environment also friendly staff

Me and my family wished to escape Phnom Penh for the khmer new year holidays and Kirirom seemed to be a good idea, 2 hours away. We arrived around 8:00pm at the reception of the Hotel. We were indicated to come to the front desk for check-in. No welcoming, we were just shown a bill instead by a rather unhappy receptionist. There was a miscommunication on our booking, as their reservations did not inform there would be extra bed charge for our room, as it was for 2 kids of 3y each. A matter which could have been resolved easily however the receptionist thought we were complaining, called his manager and went on to say « either you pay the full booking price now, either we do not give access to the room ». This is how we were welcomed. We booked the standard bungalow which was rather small. No wifi in rooms, as well as no phone network (since we are in the mountain). No phone in the room, no possible way to contact reception from there. You have to walk the whole property to ask something as simple as towels (there is no towels at the Restaurant swimming pool). Absolutely no pest control has ever been done (worms, ants, bees, mosquitos you get it all) and housekeeping was inexistant during our whole stay. The hotel is nestled on the Hillside with charming pathways and bungalow houses. It is clearly an accommodation in the nature (yes I do not mind the worms everywhere) however I chose this hotel because it was featuring online many attractions for the kids to enjoy. This is how it appeared to be: a waterfall (which doesn’t exist anymore), kayaking (which you can do in a small pond using abandoned kayaks), not maintained badminton and tennis courts, a rusty (and dangerous) playground for kids. No staffs on any of these sites either. The only facility which was available and maintained was the swimming pool, where the restaurant is. When I asked what is there to do here except the restaurant, I was told by the same receptionist arrogantly “there is an other waterfall 20km ahead”. The breakfast was alright, if you arrive before 9:00am. Afterwards, it gets emptied pretty fast and the staffs does not refill anymore. Restaurant is alright during the day for the local dishes, western dishes is the basic take on western food you can find pretty much everywhere. They will charge you 10% VAT even if the restaurant menu does say all prices are inclusive of VAT. If you ask why, they won’t give a clear reason, and their manager will just reject your question, giving you a new bill without VAT. It’s about hospitality there for sure. And I did not even start talking about the F&B waiter bringing you a plate of french fries that you ordered and picking up one on your plate on the way from the kitchen to you. The manager was not here for the whole stay. Their staffs were all round unhappy to be working, except two old smiling ladies at breakfast. I believe when your hotel is fully booked, the Manager should be around and not on public holidays. We asked sever

This is another stay at this pleasant resort in the foothills of Kirirom mountain. Granted, the older receptionist here when we arrived will not win the Grand Hospitality Prize of the Cambodian government, but hey, that won't ruin our stay. The bungalows near the lake are very nice, clean, with ac, fridge, and a nice balcony. What you may want to explore by calling the resort directly are their VIP bungalows which have their own pool. They are not listed on the common booking sites. But even in case you don't have a private pool, the common pool is very nice, the bar and the restaurant are good too. Service is a little slow, Cambodia style. A pleasant place to stay away from Phnom Penh in good air.

The place is very nice quiet and the place also very big we can walk or take the bicycle and see around. 🥰 The room also clean with the view. 🥰 Breakfast are very nice the views and with the sound of the birds are around. 🥰 the big swimming pool is very clean 🥰 and all the staff is smiling and helpful 🥰 What is great is that you have a very big number of activities ❤️ I would like to come here again when I have a free time is a beautiful place.

A nice resort an hour away from Kampong Speu, with a very nice pool, mountain bike hire, archery and very nice food, there was lots of western choice or local dishes. There is limited wifi so it is a proper palce to relax. Take Mossi spray as you are surrounded by water and trees. Kirirom waterfall is 50 minute bike ride ($8 a day rental for a decent mountain bike) or 15min car ride away, and worth a visit, we cycled. If you book rooms direct they offer 25% discount for 2 nights or more. The BBQ rental & meat package is overpriced, we thought the use of the BBQ was free as it is listed as a room facility, and we would just have to pay for coal and meat, but it was $50 in total ($25 for meat for 2 persons and $25 for BBQ hire and coal). So just order steak and chips off the menu, as it is good! We stayed in the bungalows as they are the nearest accommodation to the pool, there is no loud music blasting so it was nice to be near the best facilities. We also played pool whilst there as there was a free table by the swimming pool. The villas are 1 mile away so too far for us. There was beers and cocktails on the menu, they were nice, though slightly overpriced. It was a very nice breakfast, not quite full english/irish as advertised. Though there was eggs, bacon, hotdog sausage and toast. We packed a crate of beer for our bungalows as they had fridges. No TV. The cats got slightly annoying whilst eating. I think there was 6 or 7 sat whining whilst I was trying to enjoy my meal. Though they do keep other creatures away I suppose!

Soviel Missmanagement kann auch das gute Personal und Küche nicht wettmachen - leider. Z.B. 1. Wir mussten den Bungalow wechseln, weil der Gestank nicht auszuhalten war. Da zeigt der Manager uns doch allen ernstes ein benutzest Zimmer als Beispiel!?! 2. Reinigung des Zimmers wird erst auf Nachfrage durchgeführt. 3. Ein "Zustellbett, immerhin. 15 USD pro Nacht, besteht aus einer Matratze auf dem Fussboden. 4. Offensichtlich war das Internet-Guthaben am Pool aufgebraucht; das Personal ruft also den Manager an; nach einer heftigen und länglichen Diskussion (die ich nicht verstanden habe), legt der Mitarbeiter die Sim-Karte aus seinem Privat-Telefon in den Router - offensichtlich haben wir den Rest des Abends auf seine Privatkosten gesurft; ein Router ist auch an unserem Bungalow - der funktioniert aber gar nicht.