Hotel was well maintained, clean, and convenient location to campus. However, we were disappointed that the room we had reserved (and prepaid for) for 4 people was not available when we arrived. We were traveling with children, so it was not convenient to have 2 separate single bed rooms. Despite being told a few times that our room would be ready for us the next day, it never did become available during the duration of our trip. Desk staff told us rooms are given out “first come, first serve” at this hotel, which was not made apparent to me when I reserved and paid for a more expensive, larger room for a family.
翻譯