伯明翰特魯斯維爾歡朋酒店(Hampton Inn Birmingham/Trussville)

They need to change out their pillows. They were old. I found them to be extremly flat and lumpy. When I went to address my concern, the staff member just looked at me and then gave me another pillow, which was dirty with a stain.

Upon arrival the young lady working from the desk was seated and sis not stand to greet me. I understand there may have been a physical issue. But that coupled with her casual dress (no hotel uniform) was disconcerting. While she was not rude, she was far from pleasant. During my stay, the guests in a neighboring room were extremely loud. I attempted to call the front desk, but no one answered the phone. This made for a restless stay. The next morning when exiting my room there were several young men who quickly approached my area. I later realized they were working with the housekeepers and were going to the room next door. But because no one wore uniforms, it was concerning.

This hotel is clean, secure and quiet. The beds are comfortable. My room was very clean. The complimentary breakfast is wonderful. Definitely would stay here again.

The breakfast was outstanding with bacon, eggs, potatoes. Staff very friendly!

Clean lobby, rooms. Good breakfast menu and helpful and friendly staff👍👍👍👍

The property is nice and clean and the surrounding areas quiet. Love that

The lady that does the morning breakfast is an absolute joy. She greeting every single person with a smile and a genuine good morning. She made sure everyone had what they needed and was a wonderful way to start the day. As guests left in the morning she wished them a good day and it made an impression on everyone. She was fantastic.

Our stay overall was pretty good. Hotel was clean and in a convenient location right off the interstate. The staff was very polite and helpful. Had an easy check in too. The pool was closed, which was expected since it's off season. The breakfast was good. Our main issue was the blankets and pillows. We got a king size bed, but was given 4 pillows made for a single bed. The blankets/sheets were the size of a queen. None of them would stay on the mattress.

Some of the other tenants were loud but otherwise facility was clean