薩帕絲路格蘭德度假村(Silk Path Grand Sapa Resort & Spa)

조식이 맛있고 특히 반미랑 쌀국수가 달라요 조경에 아주 많이 신경쓴 호텔입니다 수영장도 실내에 있어서 깨끗하고 근데 사우나는 스파에서 운영하는 유료입니다 객실에서 꾸리꾸리한 냄새가 나는데 복도에선 향기가 나고 밤에 컵라면 먹으면서 객실에서 음식을 먹으면 추가요금이 발생한다고 적혀 있는 안내문을 보고 정도가 어디까지인지 의문이었지만 체크아웃할때 별 말없던걸로 봐선 그정도 까진 되는거 같고 시내로 나가는 셔틀은 매시간마다 있는데 돌아오는 걸 굳이 왓츠앱으로 번호등록해서 예약하라는데 번호를 등록해도 안뜸 그래서 그냥 걸어올라감 가다보면 스파 출입문이 나오는데 거기로 들어가서 엘베타고 객실가면됨. 객실에서 하수구 냄새같은거 나는거 빼곤 다 만족스러운 호텔 입니다

We are such a wonderful stay in this beautiful and clean resort with full of flowers everywhere. The staff is very friendly and helpful. They provide free buggy to browse around Sapa town. We will come back again and recommend to friends too.

The place is absolutely amazing, it doesn’t get better than this in Sapa. Room was spacious and clean. Couldn’t enjoy the balcony due to cold weather but it must rock during summer. The location is a bit tricky as its on a hill and the walk up is a bit challenging, but they do provide a shuttle car every hour (you have to reserve it first). They made a slip up once where the car did not pick us up on the designated time and location so we had to pay for a third party to take us to the hotel, but the hotel compensated us for it with cash instantly. The breakfast buffet is pretty awesome, a true five star experience. Special mention to the restaurant manager who is very lovely , friendly and caring. He took care of my husbands diarrhea problems (sorry for the TMI lol my husband insisted me of wring this) by making him a special ginger bamboo concoction, and even offered his personal medication. Truly a great guy.

Beautiful hotel - service leaves room for improvement We arrived early and let the hotel know about 10 days prior that we will be arriving at 4am. I called the front desk who asked me to walk about 50m but wasn’t clear about the direction. After 30 mins he sent a buggy to pick us up. A common theme is that some staff don’t communicate if they don’t know something or are unable to help. They just nod and it’s really difficult to discern whether they’re going to do anything or not. Just let me know you don’t know or can’t help - even in Vietnamese! At least I can translate it myself. After 3 hours of waiting in the freezing lobby, Lala explained the process and gave us clarity on next steps. She was kind enough to upgrade as it was my birthday and it was slow season, which I appreciated. Lala is a gem - she came by and everything was really smooth after that. She was cheerful and clear in her communication. She gave useful recommendations and she was clear in what she could and could not do. She was really great and we appreciated her help greatly. Overall a good, clean hotel - a bit far from the town but that’s a good thing. Facilities are good and plenty - you probably don’t even need to go to the town area. Most of the staff except for a handful are quite difficult to interact with due to their refusal to give bad news or say they don’t know something.

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