The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.
圖盧姆機場位於距離該酒店大約2km的地方。著名的景點Ola Bike Tulum、Tribal Yoga和Drink House Tulum均可步行很短距離到達。從酒店到Playa El Paraiso遊覽很方便,Mezzanine Bar和Las Palmas Maya - Bike rentals也均在附近。酒吧給旅客提供了一個舒適的環境,可供休憩。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,La Malquerida(拉美料理)、El Asadero(拉美料理)和Mi Amor Restaurant(地中海菜)也許是可以讓您找到答案的地方。對於顧客來説,可以在健身室享受鍛鍊的樂趣。酒店配備有會議廳和商務中心,可供旅客使用。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
不論是商務還是休閑旅客,荷里斯提卡酒店都能讓您的圖盧姆之行變得更加美好而難忘。從酒店很方便到達圖盧姆機場,僅有2km距離。包括Guacamole club Art Park、La Juicceria和Cenote Crystal都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括Casa de las Mieles Mexicanas Tulum、Cenotes Sac Actun和圖盧姆,旅客可以將行程安排的更加緊湊。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備、空調和衣櫃/衣櫥。住客可享受酒店內的休閑設施,包括按摩室和Spa 。工作人員可根據旅客需要安排接機服務。