金斯頓萬豪萬怡酒店(Courtyard Kingston)

Excelente

The hotel itself was nice, however the pool and gym were closed due to renovations. I brought my kids on a ski trip from New Jersey and the one reason I booked this hotel was for the pool and hot tub after skiing. It’s inexcusable that ******* does not give you that information prior to booking. I’ve been a long time customer to ******* but no longer.

Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.

We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".

my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby

It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the *****. In sum: reasonably priced and quite acceptable, just not great.

The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.

General amenities and staff services were good. The rooms were not fresh though. Could not stay in the initial room assigned because it smelled moldy and stuffy. Got another room which was better but it didn't smell fresh and clean either.