The Highland Dallas, Curio Collection by Hilton

酒店工作人員很友好，房間寬敞乾淨。我們玩得很開心😁

很棒的酒店 我總是喜歡住在這裏 食物很棒

I have rarely felt sad when I spend money on accommodations. I left feeling sad, disappointed, and angry that I had spent my hard-earned money on this hotel stay. The person who checked us in was indifferent at best- not polite, seemed bothered to check us in, and did not explain anything about the hotel (where the gym is, check-out time, etc.) We paid $373 for one night! There were none of the niceties that would be expected of a 4-star hotel- such as robes or a minibar. We wanted a coke and my husband went to find a vending machine and was told the hotel did not have one. Just truly- the entire experience was a disappoin**ent. I did not contact the management to complain because I do not feel like there is anything they can do to improve our stay. Would not recommend it unless you like wasting your money.

The Highland markets and advertises as a higher end and it needs a freshen up and upgrade big time. It is stuffy, the furniture in the room was stained and super dirty (especially the desk chair). No internet TV, they charge for internet or you almost need to give your social security to get slow internet. The staff can not even give their name when they answer the client services phone calls, not held to a high standard. I’ve stayed in many hotels locally in D and in the world and this was a bit disappointing. Knife the restaurant is high end and it kind of doesn’t match with the service in hotel. They don’t have an inviting “ambiance” in the lobby. An upgrade needed or charge like any other Marriott Courtyard. Sorry HH. Step up.

This property was easy to get to and convenient. The rooms were small but comfortable. The beds are small but not being a big family they were fine for us. It was a quiet place and we didn’t have to wait for the elevators.

Great service, location, location, location. If you like to ride bicycles on great concrete wide trails, this is you’r stay!

No service

Property was in good condition. Staff were polite but unresponsive to some billing questions which have yet to be resolved.

The hotel is well-located for SMU families within walking distance of the campus. There are several stores and restaurants nearby. The bed is comfortable and the room is spacious. The negative points: When I checked in, I was placed in room ending 12, which was on the noisy side of the hotel. The freeway/cars woke me up at 5 am. I asked to change rooms and was placed at the side of the hotel with rooms ending 20-31. It was a better experience without noise and facing the pool. Another downpoint was the cleaning lady waking us up at 8 am on the checkout day. The hotel should have better control of checkouts and instruct the cleaners not to bother guests before checkout time at noon. If guests check out earlier, cleaners will be informed by staff.