東京迪士尼海洋觀海景大酒店（Tokyo DisneySea Hotel MiraCosta（R））(Tokyo DisneySea Hotel MiraCosta(R))

We stayed at MiraCosta in April 2024. We were supposed to stay for 3 nights, however, we got food poisoning on our second night and had to extend a further 2 nights as we were too unwell to travel. Upon check out Disney over charged for the extra nights. They acknowledged their mistake and advised that we would receive the refund within 7 days. 4 weeks later, I contacted them to chase up the refund and was advised that they could not help me and that the refund would be received but they could not say when. I had also asked Disney if they would consider compensating (by lowering the room rate) as we had not eaten anywhere else for over 24 hours and had gotten the food poisoning there. Disney denied any accountability and advised that they did not believe we could have gotten ill eating at their resort. I have given them one star due to the lack of customer service received. I would not travel there again and would recommend people look at other alternatives in the area.

We having a wonderful dinner experience at Silk Road Garden. Their dishes are delicious, presentation is beautiful. And we served by Mr Yu Shiina, he is very kind and gives us a 5 stars services tonight. Thank you for bringing us a memorable dinner experience at our honeymoon trip. We must visit again in the near future.

probably actually 4.5 stars. We stayed 4 nites in March 2024. we felt fortunate to get the hotel room (released 90 days ahead) even though it was the most expensive (at least $100 -150 extra per nite) hotel of 5 hotels that we've stayed at in Tokyo. For comparison, we stayed in a 4 star big chain name on Mahaima (a Disney Resort partner on the monorail line last year for $220 less per nite. (this year the price at that same hotel was only $50 less per nite). so depending on how you look at it, we either got a good deal for an extra $50 per nite at Mira Costa or got a really GREAT deal last year. We stayed on the Venetian side. for a 20 year old hotel, the rooms are nice, evoking the feel of staying in a well-kept up family villa. in keeping with the theme, the furniture, furnishings, decorations appear to be Italian ornate with the Disney theme, but more subtle. e.g. the cartography map framed on the wall has a "Strait of YENSID", featuring Queen Clarabelle. It took me 2 days to realize that the pattern on the border of the raised ceiling was merman Mickey holding a shell. Asian Modern, this is not. but the room is well maintained, the sign of wear being the velour love seat; the velour appears worn. HVAC, lights, fridge all worked fine. probably state of the art 20 years ago, the closet has a motion detector to turn on a light. classified as a "5 star" hotel, I'm not sure that it would be the equal of a 4 seasons, Ritz etc. although I've never stayed in one. Certainly every staff encounter was professional and friendly and helpful. compared to the 4 star hotels I have stayed at, I do have to say that the housekeeping at the Mira Costa was thorough, efficient.... and we always saw a vacuum cleaner next to the linen cart--which I can't say for the 4 star large chain hotels we've stayed at. however I think a 5 star hotel should have better than instant coffee in the room. maybe it's just me. So, was it worth an extra $50 a nite? yes. While you just can't "walk downstairs and enter Disney Sea and go back and forth", you do get a special ticket which entitles you to enter either park ~ 30 min. earlier than the general public. which translates into 1 main ride extra. does it save waiting time to enter the park(s)? Yes. is it worth it not to have to get in line for the resort monorail and then walk to your hotel at the end of the day? maybe--if you have no more energy at the end of a day walking and standing. Is it worth an extra $200 a nite? that depends. if you're a Disney superfan, maybe. there are souvenirs like a Mira Costa plastic cup (that says "take me home"), a reusable small tote bag available no where else, etc. On the other hand you could (if you get a reservation!) have lunch for 2 at Magellan's which would also be very special and good. staying at the Mira Costa you also accept theme park or 5 star hotel prices for breakfast and lunch....or take the monorail to the mall and back losing

Worst hotel in terms of price and experience ratio. Check in process was very slow. We arrived at 3 PM and there was literally a 40 mins waiting line just for check in. And after you finished checking in. You have to wait another 30 mins for one staff to bring your luggages and take you to your room. I mean I can bring my own luggage to my room. Is this a hotel or a public hospital? For $400++ a night I would rather stay at Hilton or InterContinental. Disney is not that magical after all. I wouldn't stay here again. If it's not for the kids - Avoid.

フロント対応がとにかく最悪。１ヶ月以上先の宿泊予約をキャンセルしたいと電話で連絡したところ、要望に一切応えてくれませんでした。 「一休での予約は、ホテル側でキャンセルできないルールなので、お客さま自身で一休に問い合わせてください」の一点張り。 自身の一休アカウント情報を確認しても、予約履歴にミラコスタがなくキャンセル不能という事情を伝えても、何も動いてくれませんでした。本当に融通が利かない対応にがっかり。 まぁ仕方ないので一休に電話したところ、「キャンセルについては、一休ではなく、ミラコスタ(ホテル側)で承っているのでミラコスタにお願いしてください」と言われ、矛盾。「あれ？どっちが正しいの？」と混乱し、先ほどミラコスタ側に断られた旨を伝えたところ、「それでは今回はこちらでキャンセルを承ります、予約状況についてミラコスタに確認し、問題あれば連絡します」と対応してくれました。この一休の対応が普通の対応ですよね……。 再度ミラコスタに電話し、「一休から、ホテル側でキャンセルするルールです」と言われた旨伝えると、「資料には、予約の操作をホテル側でできないと書いてある。一度こちらから一休に確認して折り返します」と言われました。 「え？今更？一休の担当者に連絡がとれるのなら、なぜ最初から一休に確認をしようとしてくれなかったんだろう？」と強く思いました。 さらにびっくりしたのが 一意見として、今後のサービス改善に繋げてくださいねと最後に伝えたところ、 「一休さんにそう伝えます」と、まるで他人事のような返答をされ、呆れて言葉を失いました。 他社サービス(一休)に責任をなすりつけ、自分は何も悪くないという態度で、終始話し方や言葉選びも無愛想で、信じられなかったです。むしろ、一休の担当者の方が全然きちんとした対応をしてくれましたし。笑 また、結局どっち(一休の言い分とミラコスタの言い分)が正しかったのですか？と聞くと、「一休のサイトからお客様自身でキャンセル処理をするのが原則」と言われ、「今回のようにログインしてもできない場合はどうなんですか？」と聞くと、「ログイン情報を一休に問い合わせてからお客様自身で。」と、最後まで非を認めない、自分達が正しいというスタンスでした。 そもそも泊まるホテルの予約を、ホテル側がキャンセル管理できないなんて、外注したサービス(一休)に乗っ取られてませんか？って思いました(苦笑 高いお金で泊まるような一流ホテルとして到底信じられないようなスタッフのレベルの低さ、対応の悪さ、感じの悪さに今後泊まる気が失せました。憧れのホテルだっただけに、非常に残念です。

Absolutely loved our stay. This hotel attaches to Disney Sea so you can drop in for a rest. The rooms are very ornate. We stayed in a Mickey room. The pool is incredible but you need to pay about $40pp to swim there! Like Tokyo Disneyland hotel, the beds can be very firm, indeed.

FINAL VERDICT: DisneySea parade is mind blowing, room with Harbor View is worth every cent if you success in booking the room (securing a good room is very challenging) 3 Line summary - Great for families who are big Disney fans and would like to make perfect memories & experience. Harbor View room gets you FULL view to the Porto Paradiso (Sea, Mountain and S.S. Columbia). You can enjoy all the Disney Sea parades (but NOT fireworks), elevating the experience. - Location trumps all. Provides a cozy shelter very close to the Disney park which helped the family recharge (especially younger ones) and re-enter the theme park. - Club level experience was worth the extra expense. Club level casts will try their best to attend to guests and they do have casts who can speak full English. WHEN: Feb 2024 WHO: Family of 3, includes a 2 year old daughter WHAT ROOM: Porto Paradiso Side Terrace Room, Harbor View HOW: We visited the Miracoasta for 1 days in 2024 early February as part of our Disney Vacation Package. Weather was very helpful despite it being Winter for Tokyo. 3 ~ 12 degrees celsius and mild with some clouds or sunny time to time. It was our 2nd Tokyo DisneySea visit and we wanted to explore the park seriously. The Miracoasta hotel location is very helpful for this as it’s directly connected to the park so we went to our room often to take rests and recharge. We had the Porto Paradiso side Terrace Room so we could enjoy the theme parks’ dreamy ambience even at the room & terrace not to mention that we got to see all the parades comfortably in bed. Check in process was convenient as our room had access to the concierge. I would recommend getting this access if you don’t speak Japanese and have enough budget, since this was drastically different experience vs. our last visit. Cast members are well trained in English and they deliver the best they can on personal requests which was very helpful elevating our family’s experience. Do note that some services (ex. soft copy access on photos taken by Disney photographers) are only available to Japanese speakers - I ended up switching my Disney app to Japanese to get more features from the app. TIPS: - Get the concierge level rooms if you do not speak Japanese and value experience over budget. Casts at the club level are well trained in English and very helpful in maximizing personal preferences. - Hotel has a indoor pool that you need to pay even if you are staying at the hotel, but because of this there are less guests and you can enjoy the fantastic pool all to yourself. You can re-enter the pool on the same day, even after check-out. - Porto Paradiso view was worth every penny and wonderful for viewing the Disney Sea parades, but you will NOT be able to see the fireworks from the room. *Disclaimer: 1. My reviews are very subjective and based on my own experience. 2. I NEVER WRITE PAID REVIEWS. 3. I may have biased towards family-friendly experiences since I am a dad to our family of 3. 4

ディズニーシーができた当初からいつか泊まってみたい憧れのホテルでした。 ゴージャスなロビーとお部屋もディズニーのキャラクターに囲まれてとても幸せな気持ちになりました。ハッピーエントリーで他のゲストより早くパークインできることや疲れたらシーの中から中に戻って一休みすることもできるので利便性は十分でした。 　しかし、率直な感想は期待していたほどではなかったです。1人4万以上も出す割にはスタッフのレベルがいまいちかなと感じました。チェックインの際にチケット購入のカウンターを案内をしていただいたのですが、その後についての説明がなく再度受付にカードキーや荷物はどうするのか聞きに行かねばなりませんでした。 また、お部屋も壁が薄くて隣の音や上の階の足音が聞こえるのでまるでビジネスホテルのようで残念でした。 　同じ金額を出すのならオークラやヒルトンに泊まった方がいいかなと感じてしまいました。子連れやディズニー好きにはたまらないホテルですし、利便性もいいので利用する際は上記の点も踏まえて考慮されるといいかと思います。