Hotel Renovo des Moines Urbandale,Tapestry Collection Hilton的評論

Just ok, not luxurious or executive as the listing states. The rooms lack updates and in need of removing the carpet in the rooms!

Great hotel. Only complaints are that they don’t have decaf coffee in the self service coffee area (we were told we could make it in our room, however, we had just checked out) and the water is so soft in the shower that it is impossible to rinse soap and shampoo. Otherwise, it is clean, comfortable, feel safe both in hotel and parking area. Close to shopping and restaurants—drivable, not walkable, other than the Machne Shed.

Bathroom floor was sticky and covered in hair.. not ours. Only 2 towels in the bathroom for 4 people. Check in staff was very rude, not at all friendly. Breakfast was great. Check out staff was great.

Very nice and clean, super nice people working there. The pool and hot tub are AMAZING!!!

Really nice hotel. Lovely breakfast. Super clean and modern. I was very pleasantly surprised!!

This hotel is very similar to a Holiday Inn. Kind of dangerous walkway/stair case going in, no maintenance to keep it clean in the winter. Inside was very loud, lots of kids running through the halls. The pool area was basically unusable with how loud and busy it was. I slept with headphones to avoid the shouting/slamming of doors, as the walls were very thin. The room itself looked like a strange studio apartment minus the kitchen. The bathroom was...odd? The doors are like closet door and the toilet sits in a weird indent in the wall. The room was clean, sort of, but because of all the weird angles in the bathroom there was a bit of grime and hair in the corners. They don't provide new toilet paper/soaps, most of it is bulk product that's left open, which were not filled or clean. I asked for more blankets before booking, and was only given a weirdly textured blanket that was dusty and left on the top shelf of the closet. Also, the room card has instructions to 'report suspicious guests' which did not make me feel all that safe? It's not listed clearly, but there is a 'sister' hotel across the lot, and that one is apparently a lot 'quieter' according to a regular, and this one (Hotel Reveno) is really only used for the pool. A wonder why it isn't advertised that way on this site. Checkout was okay, the staff are friendly and patient. Overall not terrible but don't go out of your way to stay here. It's not anything special.

Very nice stay with a great pool. Ask for a room away from the pool if you want quiet.

I absolutely LOVE this hotel! The rooms are very clean and comfortable, the ambiance is great, and the staff are always exceptional.

First impression was great. Staff was very friendly. The hotel looked and smelled so fresh and clean. Would definitely stay here again.

Lovely poolside room. Friendly staff. Wished there was free breakfast and coffee in the lobby all day.

It smelled of sewer gas when we arrived and was like that for 2 days. The people on both sides of us had parties going on and crying kids and it was not a good experience.

Our stay at the Hotel Renovo was fabulous! We really enjoyed our stay there! The staff were so helpful. United had canceled the first leg of our 1-stop flight to Iowa, therefore we missed our connecting flight & couldn't make it to check-in in time for our first night stay. We ended up staying overnight at the connecting airport & couldn't check in to Hotel Renovo until the next day of our 2 night stay. Kristen who was the clerk that answered my call & also checked us in the next day was very accomodating & canceled our first night stay & made notes of our situation. She wasn't authorized to refund us the one night since we booked our stay through ********** but when they called to confirm Hotel Renovo was ok with giving us the one night refund due to our canceled flight, the hotel manager on duty that night was also very accomodating & let ********** know that he ok'd the one night refund due to our canceled flight situation. I believe his name is Jake or Zack? He would have been on duty Sat Aug 26, 2023 to Sun Aug 27, 2023.

The hotel was quite could not hear anything when we were in the room. The staff is friendly and always ready to help

This is our go to hotel when we need to go to Des Moines. It's quiet, safe and 15 mins from Downtown Des Moines. Tons of open parking and easy to get to. Our recent stay the room wasn't as clean as we would have liked.