烏特勒支泳池酒店

酒店位於中央火車站對面的一個新的大型購物中心的一樓,路標很好。房間可以通過高效的電梯進入。房間現代,乾淨,舒適,有高效空調。烏得勒支的主要城鎮就在購物中心的後門外,所以很方便。工作人員很熱情,非常樂於助人。有一家華夫餅製造商的美味早餐,使用起來很有趣。

前台大廳設計很讓人眼前一亮，米白色為主，精緻優雅，並且提供很多免費橙汁檸檬水水果糖果點心，電梯口的棉花糖太好吃了，種類也多，不是怕胖可以每天吃好多哈哈哈哈。房間也是簡潔但是淡雅的設計，深得我心。而且在歐洲國家冬天房間有供暖時很容易乾燥，這裏入住期間也不至於覺得乾燥，床也特別大，歐洲很常見那種不夠翻身的窄床，很舒適。早餐種類不多但也算豐富可口，那個蘋果我太愛了，粉脆適中，我每天必吃。

No problem with online reservation. Cheaper rate if paid in advance. No cash payment accepted on site. About a 7-minute walk from the train station and right beside the old town. Self-check-in/out possible (works well) or in person. Locker available free. Elevator. Room with large comfortable bed at the back of the building very clean and quiet but really not spacious. Small shelf for a carry-on suitcase & a sink. Some hooks on the wall but not quite enough. A towel rail would be nice. Decent shower but no curtain so water spreads to toilet (dries quickly but a curtain would be better). Towels, basic toiletries and blow-dryer. Large t.v. Good wi-fi. Towels changed and garbage emptied every day. No fridge or microwave in sight (too bad!). Restaurant downstairs offers breakfast & other meals ($). Albert Heijn grocery stores at train station & underneath town library accepts cash at service counter. Pleasant & helpful staff. Would stay there again!

We love this hotel! It's location is just perfect -- very near the Utrecht Central station and many other places of interest, inside the mall and very accessible. We just walked from the hotel's mall entrance to Vredenburg, DomKerk, Oudegracht and the canal area. There's a Jumbo supermarket too near the hotel's mall entrance. And for those with heavy luggage, the mall lift (to/from station level) is just beside the hotel entrance. The staff especially in the cafe are friendly, warm and helpful. The breakfast buffet spread is the same every morning but everything tasted good. The room was spacious and comfortable and ours had a nice view. Wifi was fast, outlets were adequate. It lacked some bathroom or room knobs/hooks though and the shower handle should be wider to accommodate a bath towel. Overall, this is an excellent choice in Utrecht. Definitely worth the money!

地理位置方便，烏特勒支中央火車站步行6分鐘左右就到了，酒店外表平平無奇，房間設施卻還不錯，衞生間也挺大，特大的床有2.3米左右寬，床品枕頭都很舒服。中央車站有很多餐廳和超市，還有一家中國奶茶店Tea Guys，終於喝到了來荷蘭後最好喝的奶茶。

酒店位置不錯，容易找到。前台及客房服務尚佳，能滿足住客基本要求。酒店裝修簡約，房間明亮，環境舒適。早餐選擇不多，不過質素甚佳，整體有四星級以上。

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.